Library Service Specialist cafecollege Houston

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　　Library Service Specialist cafecollege Houston

　　Salary

　　$16.85 - $18.35 Hourly

　　Location

　　1050 Quitman

　　Job Type

　　Full Time

　　Job Number

　　33062

　　Department

　　Houston Public Library

　　Opening Date

　　01/18/2024

　　Closing Date

　　1/31/2024 11:59 PM Central

　　Description

　　Benefits

　　Questions

　　POSITION OVERVIEW

　　Applications Accepted From: ALL PERSONS INTERESTED

　　PN# 33062

　　Division: Customer Experience

　　Section: Community Education and Engagement

　　Reporting Location: Cafecollege (1050 Quitman)

　　Workdays & Hours: MONDAY – SUNDAY 8:00 AM – 8:15 PM*

　　*Subject to Change

　　DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS:

　　Houston Public Library (HPL) is seeking an energetic, flexible, team-oriented person with a passion for customer service to work as Library Service Specialist in CaféCollege Houston at our Carnegie Neighborhood Library and Center for Learning. CaféCollege serves as a literacy center for Houston Public Library; providing programs for adult literacy and high school equivalency and offers guidance for students looking for college admission assistance, financial aid guidance, career exploration, SAT and ACT preparation, and workshops and one-on-one advising. This position will helps coordinate cafécollege Houston programs, works with partners, schedule events and workshops, and ensures daily operations run smoothly.

　　Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with, learning, and teaching new and emerging technologies, be at ease multitasking in a fast-paced public service setting and enjoy interacting with people of all ages from diverse backgrounds.

　　Essential job duties and responsibilities for a Library Services Specialist (Café College) include:

　　Interacting with customers in CaféCollege Houston to determine career and/or college needs and direct to the appropriate resources.

　　Working closely with partners and vendors to schedule workshops and one-on-one sessions with customers both virtually and in person.

　　Coordinating activities, presentations, and workshops in collaboration with external community partners in regard to college and career readiness.

　　Catalogs resources for college applications, research, workforce development and adult literacy; keeping the center’s website updated.

　　Compiling materials, coordinating library services for non-traditional college bound populations making it easier for the public to search for colleges, take virtual tours, assess aptitude tests, and start the college applications.

　　Assisting students of all ages connect with the needed resources.

　　Liaisons with Communications to update website and marketing for events at cafécollege Houston.

　　Work an evening and weekend rotation (Saturday and Sunday).

　　HPL serves a population of 2.2 million citizens through a network of 42 library locations spread out across the Houston area.

　　Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing, please visit www.houstonlibrary.org/hpl-locations.

　　WORKING CONDITIONS

　　Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

　　MINIMUM REQUIREMENTS

　　EDUCATIONAL REQUIREMENTS

　　Requires a Bachelor's degree.

　　EXPERIENCE REQUIREMENTS

　　No experience is required. Directly related professional experience may be substituted for the education requirement on a year to year basis

　　LICENSE REQUIREMENTS

　　A valid Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2).

　　PREFERENCES

　　Knowledgeable with the college application process and completing financial aid documents;

　　Proficient computer skills and working knowledge of Microsoft Office.

　　Detail oriented and knowledge of keeping clear records.

　　Experience working with people of diverse backgrounds.

　　Ability to communicate effectively orally and in writing.

　　Strong interpersonal skills and the ability to collaborate with others.

　　Experience working with youth and families

　　To better serve our diverse communities, fluency in Spanish is highly preferred

　　Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

　　GENERAL INFORMATION

　　SELECTION / SKILLS TESTS REQUIRED

　　Department may administer skills assessment test.

　　SAFETY IMPACT POSITION

　　If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

　　SALARY INFORMATION

　　Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

　　PAY GRADE: 13

　　APPLICATION PROCEDURES

　　Only online applications will be accepted for this City of Houston job and must be received by the

　　Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

　　To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1439.

　　If you need special services or accommodations, 832-393-1439 (TTY 7-1-1).

　　If you need login assistance or technical support call 855-524-5627.

　　Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a preemployment drug test and are subject to a physical examination and verification of information provided.

　　EOE - Equal Opportunity Employer

　　The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

　　The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

　　Benefits include:

　　• Medical

　　• Dental

　　• Vision

　　• Wellness

　　• Life insurance

　　• Long-term disability

　　• Retirement pension

　　• 457 deferred compensation plan

　　• Employee Assistance Program

　　• 10 days of vacation each year

　　• 10 city holidays, plus one floating holiday

　　• Flexible schedules

　　• Professional development opportunities

　　• Transportation/parking plan

　　• Section 125 pretax deductions

　　• Dependent Care Reimbursement Plan

　　• Healthcare Flexible Spending Account

　　For plan details, visit http://www.houstontx.gov/hr/benefits.html

　　01

　　Are you a current Houston Public Library employee?

　　Yes

　　No

　　02

　　Please indicate your level of education and verifiable related work experience.

　　High School Diploma/GED AND at least (4) four years of verifiable experience in library, information services, or education.

　　Associate Degree AND at least (2) two years of verifiable experience in library, information services, or education.

　　Bachelor's degree or higher

　　None of the above apply to me.

　　03

　　What kind of customer service experience do you have? (Check all that apply)

　　Library experience

　　School or day care experience

　　Retail experience

　　Restuarant experience

　　No customer service experience

　　04

　　Please describe your experience working in a customer service setting. Please include specific details about your role working with customers. (If you do not have experience please put N/A)

　　05

　　Which of the following college and career functions do you have experience with? (Check all that apply)

　　College admissions process

　　Career planning

　　Financial aid and FAFSA

　　College transition

　　No experience with college and careers

　　06

　　Please briefly describe your experience assisting people with college and career functions. If you indicated that you do not have experience, please put N/A).

　　07

　　Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research:

　　Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)

　　Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)

　　Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)

　　No Experience

　　08

　　Briefly describe your experience working with/or using Microsoft Word, Excel & PowerPoint (If you do not have experience please put N/A). (If you do not have experience, please put N/A).

　　09

　　Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply.

　　Spanish

　　Chinese

　　Vietnamese

　　Arabic

　　French

　　Other languages

　　I am not multilingual

　　10

　　Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

　　Yes

　　No

　　Required Question