Overview

　　This role is a full-time permanent position. After providing temporary support to the 401(k) Client Transactions team; the role will transition to working with the 401(k) Client Service Center

　　Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

　　Responsibilities

　　Primarily, handles inbound calls from 401(k) plan participants

　　Provides short-term back office support or queue support for Client Transaction team as needed

　　Handles inbound calls from clients for plan administration needs

　　Provides general education on retirement products, Paychex policies & procedures, or IRS guidelines & regulations

　　Provides support, as needed, through other channels such as email or outbound call

　　Escalates tasks or documentation to other teams within the Retirement Services department

　　Develops and maintains a basic working knowledge of Paychex retirement products including but not limited to 401(k)

　　Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

　　Documents all interactions, performs data entry, maintains strong prioritization and organization

　　Qualifications

　　REQUIRED

　　Client or customer service experience - 1 year

　　Data entry or case documentation - 1 year

　　Answering inbound phone calls - 1 year

　　Ability to multitask across dual screens, and several programs at once

　　Compensation

　　In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $16.00 - $20.81 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.