Library Service Specialist

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　　Library Service Specialist

　　Salary

　　$16.85 - $18.35 Hourly

　　Location

　　Various

　　Job Type

　　Full Time

　　Job Number

　　33061

　　Department

　　Houston Public Library

　　Opening Date

　　01/18/2024

　　Closing Date

　　1/31/2024 11:59 PM Central

　　Description

　　Benefits

　　Questions

　　POSITION OVERVIEW

　　Applications Accepted From: ALL PERSONS INTERESTED

　　PN# 33061

　　Division: Customer Experience

　　Reporting Location: Various

　　Workdays & Hours: MONDAY – SUNDAY 8:00 AM – 8:15 PM*

　　*Subject to Change

　　DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS:

　　Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as a Library Service Specialist in Neighborhood Libraries. Specialized responsibilities vary by library and focus area. Applicants will be able to select a focus area on the application. Successful candidates will provide exceptional customer service, enjoy working with technology, communicate effectively, and enjoy interacting with people of all ages from diverse backgrounds.

　　The selected candidates will greet and interact with customers at the customer service desk and via the phone to find basic information and library materials, facilitate the use of the public computers and laptops, troubleshoot technology-related issues, provide information regarding library services, programs, policies, and procedures, and retrieve library materials for customers and shelve returned library materials, and perform other duties and projects as assigned. Library Service Specialists may serve as the Assistant Manager or as the person in charge in the absence of the manager, especially during night and weekend shifts. Position requires one evening per week and a weekend rotation (Saturday and Sunday).

　　Youth Library Service Specialist will:

　　Provide innovative programming in the library for youth of all ages including story time, crafts, video gaming, STEM kits, after school programs, and passive programming.

　　Collaborate with local community groups, other libraries and city departments, as well as schools and day cares.

　　Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library.

　　Adult Services Library Service Specialist will:

　　Provide programming in the library for all ages including book clubs, senior programming, English classes, citizenship computer classes, business resources, job searching, and after school programs.

　　Facilitate the use of the library technology, introducing new technologies to library customers, and troubleshooting technology-related issues.

　　Work with local community groups, other libraries, and city departments.

　　HPL serves a population of 2.2 million citizens through a network of 42 library locations spread out across the Houston area.?

　　Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing, please visit www.houstonlibrary.org/hpl-locations.

　　WORKING CONDITIONS

　　There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

　　MINIMUM REQUIREMENTS

　　EDUCATIONAL REQUIREMENTS

　　Requires a Bachelor's degree.

　　EXPERIENCE REQUIREMENTS

　　No experience is required. Directly related professional experience may be substituted for the education requirement on a year to year basis

　　LICENSE REQUIREMENTS

　　A valid Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2).

　　PREFERENCES

　　Proficient computer skills and knowledge of Microsoft Office;

　　Experience working with people of diverse backgrounds;

　　Ability to communicate effectively orally and in writing;

　　Strong interpersonal skills and the ability to collaborate with others;

　　Experience working with children and families; and

　　To better serve our diverse communities, fluency in a foreign language is highly preferred.

　　Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

　　GENERAL INFORMATION

　　SELECTION / SKILLS TESTS REQUIRED

　　Department may administer skills assessment test.

　　SAFETY IMPACT POSITION

　　If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

　　SALARY INFORMATION

　　Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

　　PAY GRADE: 13

　　APPLICATION PROCEDURES

　　Only online applications will be accepted for this City of Houston job and must be received by the

　　Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

　　To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1439.

　　If you need special services or accommodations, 832-393-1439 (TTY 7-1-1).

　　If you need login assistance or technical support call 855-524-5627.

　　Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a preemployment drug test and are subject to a physical examination and verification of information provided.

　　EOE - Equal Opportunity Employer

　　The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

　　The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

　　Benefits include:

　　• Medical

　　• Dental

　　• Vision

　　• Wellness

　　• Life insurance

　　• Long-term disability

　　• Retirement pension

　　• 457 deferred compensation plan

　　• Employee Assistance Program

　　• 10 days of vacation each year

　　• 10 city holidays, plus one floating holiday

　　• Flexible schedules

　　• Professional development opportunities

　　• Transportation/parking plan

　　• Section 125 pretax deductions

　　• Dependent Care Reimbursement Plan

　　• Healthcare Flexible Spending Account

　　For plan details, visit http://www.houstontx.gov/hr/benefits.html

　　01

　　Are you a current Houston Public Library employee?

　　Yes

　　No

　　02

　　Please indicate your level of education and verifiable related work experience.

　　High School Diploma/GED AND at least (4) four years of verifiable experience in library, information services, or education.

　　Associate Degree AND at least (2) two years of verifiable experience in library, information services, or education.

　　Bachelor's degree or higher

　　None of the above apply to me.

　　03

　　What kind of customer service experience do you have? (Check all that apply)

　　Library experience

　　School or day care experience

　　Retail experience

　　Restuarant experience

　　No customer service experience

　　04

　　Please describe your experience working in a customer service setting. Please include specific details about your role working with customers. (If you do not have experience please put N/A)

　　05

　　Which of the positions are you most interested in?

　　Youth Library Service Specialist

　　Adult Service Library Service Specialist

　　06

　　Which of the following youth programming experiences do you have? (Check all that apply)

　　Reading aloud to children

　　Arts and crafts with children

　　Using technology with children (Tablets, video games, e-books)

　　Other activities with children such as parties, field trips, ect.

　　No youth programming experience

　　07

　　Briefly describe your experience working with youth. If you indicated that you do not have experience, please put N/A).

　　08

　　What library programming skills do you possess? (Check all that apply)

　　Teaching technology skills including Microsoft Office Products (Word, Excel, PowerPoint)

　　Working with seniors

　　Teaching English or Citizenship classes

　　Book clubs

　　Assisting with job seeking

　　Business Resources

　　None of the above

　　09

　　Please briefly describe your experience working with teaching technology skills or providing programs for adults. (If you do not have experience, please put N/A).

　　10

　　Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply.

　　Spanish

　　Chinese

　　Vietnamese

　　Arabic

　　French

　　Other languages

　　I am not multilingual

　　11

　　Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

　　Yes

　　No

　　Required Question