Library Cloud Services Analyst

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　　Library Cloud Services Analyst

　　Salary

　　$67,480.00 - $88,975.00 Annually

　　Location

　　Rochester, NY

　　Job Type

　　Full-Time

　　Job Number

　　23GG461PLA04

　　Department

　　Rochester Public Library

　　Bureau

　　Central Library

　　Opening Date

　　01/18/2024

　　Closing Date

　　2/19/2024 11:59 PM Eastern

　　Description

　　Benefits

　　General Description

　　Employees in this position, under supervision of senior staff members, work with internal customers to define business requirements and implement solutions using cloud-based collaborative productivity tools currently the Microsoft 365 platform. They are responsible for creating user accounts, assigning licensing, and helping library staff learn and adopt these tools to complete their daily operational tasks efficiently and effectively. They should be able to diagnose routine problems, resolve low- to medium-complexity technical issues, and have the patience to communicate with a variety of interdisciplinary teams and users.

　　This is a Competitive Class position. The individual selected to fill this vacancy will be given a provisional appointment and will be required to participate in the next Civil Service Examination for this title.

　　A qualified applicant may be provisionally appointed and serve in the position until a Civil Service Examination is administered and an appropriate eligible list can be established to make a permanent appointment in accordance with the Civil Service Rule of Three. (See " http://www.cityofrochester.gov/article.aspx?id=8589935786 " Provisional Appointment - FAQ's) If you are already a City employee and have permanent, competitive status in your current position and appointment to this title would result in a provisional appointment in another department, you will lose your previous permanent competitive rights.

　　Typical Work Activities

　　Supports the adoption, implementation and maintenance of Microsoft 365 services and other cloud-based productivity tools by assisting with in-person and virtual trainings for staff;

　　Creates new accounts; administers licenses for the platform; troubleshoots and resolves low- to medium-complexity technical issues on the platform;

　　Serves as a Subject Matter Expert for the SharePoint application and other content management systems

　　Supports multi-year IT strategy for projects, upgrades, and trainings for the Microsoft 365 platform and other web services, including strategic planning and timeline, project management, and implementation;

　　Gathers business requirements from end users for solutions configured using the Microsoft 365 platform and other cloud solutions;

　　Documents operational processes and ensures user knowledge base is accurate and kept up to date;

　　Formulates, creates and maintains Office 365 SharePoint sites; interfacing with other IT staff for support, maintains a highly secure system through proper configuration and system access monitoring;

　　Assists with the migration of data into the Microsoft 365 environment;

　　Supports system backup and disaster recovery processes;

　　Assists other team members and business site owners with the implementation of new process automation solutions and provides day-to-day operations support.

　　Skills in personal organization and the ability to participate in multiple concurrent projects;

　　Ability to conduct effective technical trainings for non-technical audiences;

　　Ability to participate in a highly technical environment;

　　Ability to write procedures and work instructions;

　　Ability to effectively communicate with internal and external customers/vendors;

　　Ability to gather requirements, analyze business problems, automate business processes and implement

　　application system solutions.

　　Knowledge of and experience with Microsoft 365 applications and platform administration;

　　Knowledge of SharePoint Framework (SPFx);

　　Knowledge of WordPress, C#, PHP, HTML, XML, CSS, JavaScript, jQuery, Python and MySQ;

　　Knowledge of system development life cycle (SDLC)methods and processes;

　　Ability to create and apply SSL certificates;

　　Ability to configure basic components within Azure AD;

　　Ability to design, build, deploy, and manage solutions in Microsoft 365;

　　Skills in written and verbal communication, with the ability to present to all levels of the organization.

　　Minimum Qualifications

　　Associates degree in Information Technology, Computer Science, or closely related field AND three (3) years of work experience administering Microsoft 365 platform/ applications OR

　　Bachelor’s degree in Information Technology, Computer Science, or closely related field AND one (1) year of work experience administering Microsoft 365 platform/ applications OR

　　Bachelor’s degree AND two (2) years of work experience administering Microsoft 365 platform/ applications.

　　For full-time employees:

　　The City of Rochester offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

　　For less-than full-time employees:

　　The City of Rochester offers numerous growth opportunities to include the potential to transition into full-time, permanent employment.

　　Agency

　　City of Rochester (NY)

　　Address

　　30 Church St. Room 103A Rochester, New York, 14614

　　Phone

　　585-428-7115

　　Website

　　http://www.cityofrochester.gov

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