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　　Our client is currently seeking a qualified Bilingual Level 1 Apple Support Specialist to join their team. This role can be hybrid / remote from 2 to 4 days per week depending upon current projects, season, team, and department needs. The resource will be expected to work at the client site the remainder of the days. This role can be based within an hour of our client offices in Akron, OH.

　　Duties and Responsibilities:

　　Provide first line daily support and troubleshooting for 2000 Apple iPad users who perform field-based work, using customized software products Lifecycle and MIMS to document work activities

　　Provide IT support- including tracking and troubleshooting for all users with mobile hardware equipment, software, and account configuration

　　Create and manage tickets for hardware users and department personnel

　　Provide call center, help desk, and email contact support

　　Ensure compliance of VM Hardware with Computer Use Policies and Business Unit requirements

　　Assist with VPN / Multi-Factor Authentication registration, usage, and troubleshooting for VM users

　　Assist with New User On / Offboarding and computer hardware issuing, setup, and tracking

　　Assist with addressing enhancements and / or defects with Software Vendor, Business Intelligence and support other new Software and Hardware for Business Unit and IT related communications

　　Attend VM Department meetings with staff and / or groups as needed or directed

　　Client will train on technical requirements

　　Skills and Qualifications:

　　Must have Level 1 technical support experience

　　Experience with ServiceNow or other ticketing system

　　Basic understanding of IOS devices

　　Excellent customer service skills and positive orientation

　　Strong organizational skills

　　Ability to thrive in a fast-paced environment

　　Must be bilingual in Spanish and English. Prefer Spanish as a first language or strong fluency in Spanish

　　Ability to create or translate documents between Spanish and English and vice versa

　　Ability to answer support calls and readily provide technical assistance in Spanish

　　Call center experience a plus

　　Full COVID-19 vaccination may be required.

　　We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

　　W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

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　　CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.