LensCrafters - Apprentice Optician

　　Date: Feb 13, 2024

　　Brand: LensCrafters

　　Location:

　　Knoxville, TN, US, 37924

　　Requisition ID: 832880

　　Store # : 000025 LensCrafters

　　Position: Part-Time

　　Total Rewards: Benefits/Incentive Information (https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US)

　　At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

　　By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

　　LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

　　GENERAL FUNCTION

　　The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience. Ensures customers are delighted by performing the key steps of our selling model.

　　MAJOR DUTIES AND RESPONSIBILITIES

　　Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:

　　Greeting the Customer

　　Explaining the Process in a transparent way

　　Merchandise Selection

　　Fitting - AccuFit

　　Solve visual problems or challenges for customers

　　Tendering

　　Dispensing

　　Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model.

　　Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult and complex areas of customer product needs and prescriptions.

　　Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.

　　Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.

　　Educates the customer on LensCrafters’ guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services.

　　Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.

　　Ensures finished eyewear meets LensCrafters’ optical standards and customer requirements/requests.

　　Strives to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.

　　Takes personal ownership to achieve personal and store results.

　　Serves as a role model for development and a technical resource for all.

　　Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.

　　Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.

　　Explains to the customers “One Hour” processing and expected delivery times.

　　Shows customers where to pick-up their glasses upon return to the store.

　　Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.

　　Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.)

　　Demonstrates safe work practices including the wearing of personal protection equipment in the lab.

　　BASIC QUALIFICATIONS

　　High school graduate or equivalent

　　Part of a sanctioned Apprentice Program

　　Strong customer service skills: communicator, listener and team builder

　　Knowledge of current optical theory and merchandise

　　Knowledge of current store merchandise

　　Strong basic math skills

　　Awareness of current fashion trends

　　Sales and service skills

　　Familiarity with POS, computers and calculators

　　Embrace new technology and change

　　PREFERRED QUALIFICATIONS

　　Actively studying for LensCrafters Quality, Fitting and Adjusting Program

　　Optical dispensing experience

　　Previous customer service and retail experience

　　Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

　　Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

　　We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

　　Nearest Major Market: Knoxville

　　Job Segment: Fashion Retail, Retail Sales, Fashion, Retail