Lenel OnGuard Application Specialist - Sunnyvale, CA

　　ID 10895

　　Location Sunnyvale, CA

　　Apply Now (https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=MCDEAN&cws=62&rid=10895)

　　We offer an excellent benefits package including

　　A competitive salary

　　Medical, dental, vision, life, and disability insurance

　　Paid-time off

　　Tuition reimbursement

　　401k Retirement Plan

　　Military Reserve pay offset

　　Paid maternity leave

　　Pay Range : $100,200 - $160,320

　　Position Summary

　　As aLenel OnGuard Application Specialist, you will be working with a team responsible for the deployment and sustainment of global physical security technology projects. Essential responsibilities and activities include but are not limited to:

　　System installation, configuration, documentation, training.

　　Perform system administration/programming functions to help with security deployments and system commissioning.

　　Must be capable of solving issues remotely when possible.

　　Responsibilities:

　　Manage physical security system support to meet service level agreements

　　Analyze physical security system performance and recommend improvements

　　Resolve complex system issues for physical security systems and networks

　　Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation

　　Communicate with customers, manufacturers, vendors and technical specialists

　　Train system users and other system support personnel

　　Analyze and modify preventive maintenance checklists for system changes

　　Troubleshoot system performance issues and implement corrective actions

　　Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks

　　Organize and prepare detailed documentation of system performance, including service request records and analysis

　　Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates

　　Perform all duties with minimal direct supervision

　　Position/ Candidate Requirements:

　　10-12 Years of Experience with a High School Diploma

　　8-10 Years of Experience with an Associate's Degree in Information Technology, Risk Management, Cybersecurity

　　Mandatory experience with Lenel OnGuard. Managing this application is the primary responsibility of this position.

　　2+ years of experience with a major global access control system.

　　System administration experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems.

　　Excellent verbal and written communication skills.

　　Ability to perform with little or no direction.

　　Demonstrated background working with multidisciplinary teams.

　　Demonstrated time management and organization skills to meet deadlines and quality objectives.

　　Strong MS Excel, Word, PowerPoint, and Visio Skills is a plus.

　　Ability to travel internationally up to 10% of the time in support of system upgrades.

　　Desired/Advantageous Qualifications:

　　Extensive experience with managing an enterprise system

　　Experience working on a service/support team for commercial customers.

　　Vendor certifications:

　　Lenel OnGuard access control

　　Milestone XProtect video

　　Abilities:

　　Exposure to computer screens for an extended period of time.

　　Sitting for extended periods of time.

　　Reach by extending hands or arms in any direction.

　　Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

　　Listen to and understand information and ideas presented through spoken words and sentences.

　　Communicate information and ideas in speaking so others will understand.

　　Read and understand information and ideas presented in writing.

　　Apply general rules to specific problems to produce answers that make sense.

　　Identify and understand the speech of another person.

　　#INDCOLETTI

　　Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

　　EOE Minorities/Females/Protected Veterans/Disabled

　　VEVRAA Contractor