The Program Management Senior Lead is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

　　Responsibilities:

　　Support the Lending Transformation Program Target Operating Model project to design and implement the multi-year global loan operations target state, covering people, process and integrating technology

　　Support the broader Lending Transformation Program, including implementing the interim control model working with Global Loan Operations and Transaction Management

　　Supports planning, directing and coordination of day-to-day activities of LTP Target Operating Model workstream(s) activities

　　Identifies stakeholders and key organizations and build and manage relationships.

　　Directs the creation of multiple programs of work and manage their alignment to business goals.

　　Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management.

　　Leads the identification and drive resolution of issues, including those outside established programs of work.

　　Works with stakeholders to ensure program scope definition meets business objectives.

　　Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives.

　　Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.

　　Assists program team in negotiating for resources owned by other departments in order ensure the program can be completed.

　　Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.

　　Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.

　　Manages multiple teams or a functional area (depending on size of business).

　　Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.

　　Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.

　　Ensures program plans meet business needs as described in the program initiation documents.

　　Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly.

　　Ensures funding has been approved for the program.

　　Ensures all areas of the program are appropriately staffed.

　　Ensures program commitment from those assigning resources.

　　Escalates program risks to the Program Director, or Program Sponsor, when appropriate.

　　Ensures vendor performance is monitored and actions taken if performance warrants.

　　Maintains appropriate staffing requirements to meet operational needs.

　　Exercises shared responsibility for budget, policy formulation and planning.

　　Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.

　　Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

　　Qualifications:

　　10+ years’ experience in project management and business analysis

　　Must have wholesale lending experience, preference for background in Operations, Risk or Finance function

　　Proven record of delivery in process and organizational change

　　Possess a strong knowledge of control design and metrics

　　Should demonstrate a commitment to quality and attention to detail

　　Ability to drive change and effectively manage projects and stakeholders

　　Strong organizational leadership and influencing skills

　　Proactive, 'no surprises', approach in communicating issues/requests

　　Capable of prioritizing and multi-tasking in a dynamic environment

　　Strong business analysis, problem solving and analytical skills

　　Excellent oral and written communications skills; Must be articulate and persuasive.

　　Excellent interpersonal relationships with ability to influence and negotiate with stakeholders

　　Critical thinking and problem solving skills

　　Keen sense of urgency and eagerness for ownership

　　Works well under pressure and in tight deadlines

　　Education:

　　Bachelor’s/University degree or equivalent experience, potentially Masters degreeJob Family Group:

　　Project and Program Management

　　Job Family:

　　Program Management

　　Time Type:

　　Full time

　　Primary Location:

　　New York New York United States

　　Primary Location Salary Range:

　　$163,600.00 - $245,400.00

　　Citi is an equal opportunity and affirmative action employer.

　　Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

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　　Citi is an equal opportunity and affirmative action employer.

　　Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.