Duration: 1+ years contract

　　Shift Timing: 9:00AM-5:00PM

　　Job Description:

　　Responsible for handling a variety of consumer financial services complaints in a timely and effective manner. This includes reviewing the financial institution's response to the complaint, writing a brief synopsis of the dispute, and sending the consumer the appropriate letter to close the case.Respond to phone inquiries and written inquiries from consumers regarding their complaint or general issues they may have with a financial services company.Inform consumers of complaint filing procedures or refer them to another government agency, if appropriate.Code incoming new consumer complaints and send out the proper initial letters.Identify cases requiring prioritization and refer them to a supervisor for assignment.For new financial services respondents not already in our system, research the entity's Client license status, applicable government regulator, and obtain the institution's contact information to handle the complaint.Work collegially and collaboratively as a team in support of handling and resolving consumer financial services complaints.Other duties as assigned.Required Qualifications:

　　Minimum of one year of experience working as a paralegal.Additional information:

　　These positions are vacant.A background check and fingerprinting will be required, including verification of education and employment.Interviews will be conducted via Microsoft Teams.Client does not provide parking, but the office is accessible by subway or bus.Once training has been provided, Client currently has a 50% telecommuting policy in place.Basis for award is a combination of lowest price and best value. Preference will be given to certified MWBE/SDVOB companies.About our Company: -

　　22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

　　Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

　　“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

　　Minimum Salary: 31200.00Maximum Salary: 31200.00Salary Unit: Yearly