TS ELE Leaves Specialist

The Leaves Specialist facilitates a smooth and seamless leaves process for employees.

Recruiting for this role ends on January 10th, 2025.

Work you'll do

Interacts with a diverse set of customers via inbound phone calls, emails and forms requests from employees, regarding the administration of the Deloitte's leave management and other benefit plans by performing the following duties individually or in collaboration with co-workers.

Coordinates administration of Deloitte Leaves and Disabilities Policies for US employees.

Leverage SOPs, program documents, company policies and Federal/State leave laws to process various leave transactions

Provide support for general inquiries

Provide clear guidance to employees while balancing the right level of knowledge sharing with empathy

Ensure accuracy in processing and completion of appropriate documentation for employee records

Maintain confidential and highly sensitive information

Works autonomously, identifies problems and priorities, performs research, determines follow-up steps and resolves issues or escalates to senior Leaves team members.

Delivers service that meets or exceeds team objectives as measured by agreed upon metrics.

Serve as backup support for Leaves Sr. Specialists

Participate in team projects as needed and performs other job-related duties as assigned

Partner with Leaves Sr. Specialists to gain expertise in various Leaves types

The team

The Employee Lifecycle Events (ELE) team is part of the Talent Services (TS) channel of the Deloitte Talent Organization. TS delivers a breadth of services through an innovative and customer-centric shared services model. As a strategic solutions epicenter, we combine deep expertise, strategic business relationships, modernized capabilities and an investment in our people to deliver innovative, agile, and value driven outcomes.

Qualifications

Required:

Bachelor's Degree or equivalent and minimum of 2 years of direct Leaves or Human Resources Generalist experience with an interest in a career in Leaves Administration

Knowledge of policy/regulation compliance such as FMLA, disability, firm and federal/state policies in order to deal effectively with complex leaves situations

Microsoft Office applications: Outlook, Word, and Excel

Experience with HRIS systems or working with cloud-based applications like SuccessFactors, ServiceNow, or other applications for HR / Talent

Ability to multi-task in a fast paced, deadline driven environment

Ability to identify issues and escalate accordingly

A high degree of sensitivity and confidentiality and ability to work in a highly confidential environment

Ability to interface with all levels within the firm

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

Experience with Leave Administration applications

Experience in a professional services firm or large/matrix-driven corporation with overseas or outsourced operations

Ability to adapt to a changing environment and to approach challenges with creativity and resourcefulness

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $49,400- $91,000.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.