Position Title:Learning Support System (LSS) Helpdesk Representative (CDET)

　　Requisition #:73

　　Location:Quantico VA

　　Clearance Level Required:Ability to obtain and maintain a Secret clearance.

　　Davis Defense Group(DDG) has secured a stellar reputation as one of the premier small businesses in the aerospace and defense industry, steadfastly supporting the Department of Defense since 2002. A critical combination of vision and dedication to excellence has helped our customers achieve numerous significant milestones on schedule and within budget. Today we employ roughly 600 personnel around the globe in a mix of analytical, advisory, technical, and support positions. The common thread across our organization is our commitment to our customers and an unwavering dedication to our principal motto: "Services you need. Integrity you can count on"

　　Functional Description:

　　Davis Defense Group (DDG) is looking for a Helpdesk representative for Learning Support System (LSS) support to the College of Distance Education and Training (CDET) on site in Quantico Virginia. The LSS Helpdesk representative works with CDET students, faculty and staff, supporting account creation and management; Distance Education Program (DEP) course enrollment; and course completion in the LSS and the MarineNet E-learning Ecosystem.

　　Duties and Responsibilities:

　　Respond to student and staff technical questions or policy queries regarding the Distance Professional Military Education (DPME) or distance learning programs hosted on the LSS or MarineNet.

　　Provide tier I level troubleshooting for student issues relating to MarineNet and DEP coursework in the LSS and MarineNet systems.

　　Submit and track student related issues using the JIRA system for trouble ticket submission.

　　Assist students with queries for assistance with waiver and equivalency requests.

　　Respond to questions generated from the CDET web site.

　　Create user accounts (E-Learning Ecosystem) for students, sponsors, faculty and staff.

　　Enroll students into appropriate MarineNet courses and into LSS course sites.

　　Generate and email temporary password and log in information to students.

　　Provide bulk grade upload services from the LSS to MarineNet in support of CDET Regional offices.

　　Provide help desk expertise to CDET students across the E Learning Ecosystem.

　　Provide tier I level testing support for courseware being developed for and hosted in the CDET E-Learning Ecosystem.

　　Required Experience:

　　Proficiency with Microsoft Office365 suite.

　　Experience in customer service role(s).

　　Strong verbal and written communication skills.

　　Desired Experience:

　　Experience with LSS (e.g., Moodle) and JIRA.

　　Prior military experience or experience supporting the military.

　　Education Requirements:

　　High School Diploma or equivalent

　　When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring managermay contact you.

　　Davis Defense Group, Inc. is committed to maintaining the highest standards of professionalism, integrity and efficiency in our recruitment and hiring processes. As part of our dedication to these values, DDG does not engage with or entertain the services of third-party recruiting agencies for our staffing needs. Thank you for your understanding and cooperation.

　　Davis Defense Group, Inc.is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation and gender identity or expression, national origin or protected veteran status and will not be discriminated against on the basis of disability. If you are a qualified disabled vet ran or individual with a disability and need reasonable accommodation to use or access our online system, please contact our Human Resources department at (540) 548-5950.