Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

As Learning Experience Designer, you will be responsible for consulting with clients to design, develop, and evaluate instructionally sound learning and performance interventions.

Your primary responsibilities include:

Create instructional sound learning experiences using adult learning principles designed to close performance gaps.

Lead and mentor teams of other IDs and Associate IDs, as needed.

Assist the Project Manager in developing client proposals and also support in documenting, reviewing, and validating client requirements.

Write and evaluate learning or performance objectives based on needs analysis, requirement gathering, and project scope.

Leverage adult learning theory and client scope to select and implement instructional strategies.

Create instructional design documents.

Recommend delivery system alternatives based on learning strategy, content, and client constraints.

Develop content and/or oversee content development while collaborating with other learning team members.

Assist in and/or conduct pilots of new learning experiences.

Design evaluation instruments (such as assessment questions or surveys) to measure learning effectiveness and improve new or existing learning experiences.

Communicate regularly with the Project Manager, reporting progress and staying within the project hour allocations while adhering to budget limits.

Proofread, edit, and update all learning deliverables regularly.

You may be expected to act as a team QA, reviewing all team deliverables

Required Technical and Professional Expertise

Graduate or postgraduate with 10-12 years of overall experience with a minimum of 5-7 years in end-to-end Content Development/ Instructional Design for any International IT / ITES Company

Should have strong hands-on experience in design methods including the ADDIE model at a Global Level Graphic Model Tools

Proven ability to apply learning theory, create learning experiences, and deliver them effectively.

Expertise in conducting audience, job tasks, and content analysis to tailor learning solutions.

Must be skilled in writing performance objectives and assessment questions.

Proven experience in courseware development tools like Captivate, Camtasia, Articulate Rise, murf, PageTiger or WalkMe

Relevant Experience in using graphic tools for Image resizing, cropping, colour adjustment, and text replacement

Excellent communication skills in English both oral written

Strong knowledge of MS Excel

Ability to pre-empt potential issues and reprioritize work to meet ever-changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans

Ability to think through complex issues and situations and develop robust, well-thought-out solutions that meet the needs of the business

Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem-solving and work process improvements

Excellent Customer Service skills - ability to communicate to all people at all levels within the organization.

Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details Teamwork - the ability to work well within the team

You should be flexible to work in night shifts.

Preferred Technical and Professional Expertise

Ambitious individual who can work under their direction towards agreed targets/goals.

Ability to work under tight timelines and have been part of change management initiatives.

Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Enhance technical skills by attending educational workshops, reviewing publications etc.

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.