Overview

　　Customer Success is driving Intuit's transformation to become an "AI-driven expert platform", innovating on the way customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live, and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts - the people on our platform who deliver advice and support to customers.

　　What you'll bring

　　Currently enrolled in an MBA program graduating no earlier than December 2024; bachelor's degree in engineering, business operations, finance, management is preferredAnticipated graduation no earlier than December 2024Must reside in the U.S. during the summer internship program (see location below)Certified or working on Lean or Lean Six Sigma Green (LSSGB) or Black Belt (LSSBB) from a reputed companyKnowledge of Lean Management tools, methodology & statistical analysisKnowledge & understanding of the tech services industry focused on speed of innovation. Agile Scrum experience a plusIdeally Change Management certified professional - Prosci - ADKAR, Kotter, etc.1-2 years of professional experience driving large, cross-functional LEAN & continuous improvement initiatives with demonstrable business resultsExperience working on large, global process re-engineering initiatives in large complex global organizations, especially focused on marketing, product management & learning development initiativesExperienced in creating Lean standards training content, approaches, standard template/database use, and train the trainer methodologyData driven decision making showcasing the benefits / why over the tactical process Strong facilitation skills in managing senior stakeholder relationship, partnership & interactionsCoaching other team members Design-thinking mindset with rapid experimentation with customers Understanding & facilitating change in a challenging & dynamic environment - managing leaders & stakeholders

　　How you will lead

　　Primary Accountabilities:

　　You will be a part of LEAN Transformation & Continuous Improvement team that spearheads efforts to institutionalize a process excellence culture & mindset along with delivering process re-engineering, and optimization initiatives using LEAN & Continuous Improvement methodologies, concepts, & principles.

　　You will work closely with the Lean Thrive team to develop & train the organization on the end-to-end LEAN methodology, change management & optimization standards. You will help to create lean standards where no standard exists, and continuously improve existing standards. You will create & train the Thrive Lean organization on the standards to ensure consistent application of the Lean Management System.

　　Learn Lean Management System standards to be used by Lean Business Partners in the Thrive Lean Community focusing first on Daily Management, Problem Solving, Kaizen, Hoshin Kanri, Value Stream Mapping, Standard work, GembaStandards Lifecycle Management with document control to keep updated and effective standards innovated by the people using them dailyHelp develop the approach(es) to quickly develop the skill set in the organization of the new & improved Lean Management System standardsActive participation in development of Continuous Improvement Transformation Community & Culture through active involvement in a variety of workshops, forums & training sessions related to LEAN & other Process Excellence concepts & practicesLearn Change Management standards to enable successful LEAN deploymentAssist in coaching the Thrive Lean organization to accelerate the adoption of the Lean Management System standards as well as deepen the skillsets of the Lean Thrive team.