It's a great time to join AAA The Auto Club Group!

　　JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

　　Job Type:

　　Full time

　　Exempt/Non Exempt:

　　Salary

　　Job Description:

　　Why Choose a Career with the AAA The Auto Club Group (ACG)

　　/ AAA Car Care:

　　At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical

　　expertise

　　. With 34 stores and counting, we are the largest

　　chains

　　of AAA club-owned repair facilities in the USA. In our clean and conveniently

　　located

　　facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.

　　Now you know about us, but who are you? Y

　　ou have

　　drive

　　, passion and are a natural leader.

　　Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.

　　We

　　are members

　　serving members. We are committed. We aspire to create a workplace that helps others,

　　members

　　and team members alike. This is What Makes Us . . . Us.

　　Come join our team!

　　What is our Leadership Development Program?

　　The Car Care Leadership Development

　　program

　　is designed to

　　provide

　　future

　　leaders

　　the foundation and guidance to

　　operate

　　, lead and maximize a Car Care center. Team Members will train with influential leaders in various Car Care locations, to ensure all Car Care processes and functions are learned and

　　comprehended

　　.

　　What can you expect from this program?

　　Learn to lead and manage the following areas to ensure

　　optimal

　　success as a Facility Manager, Assistant Facility Manager

　　or Service Advisor

　　:

　　Lead andassistin the customer service and sales process including but not limitedto:customer service, sales, writing and updating repair orders, digital vehicle inspectionsOverall operational,budgetaryand financial responsibilities and activities of the Car Care location (i.e.payroll, expense control, shop efficiencies)Review financial and sales performance reports and profit/loss statements; implement actionable solutionsin order toobtain performance results within key performance indicatorsMonitor andmaintaincompany inventory standardsOptimize staff performance byprovidingcontinuous training, coaching,feedbackand recognition

　　Lead employees to meet expectations of productivity, quality, and customer service standards

　　Document performance issuesin accordance withcompany policies and proceduresPrepare staff schedules for adequate coverage to meet member/customer service and repair needsPartner with Area/Regional Manager to recruit, interview, select and hireappropriate numberof staff to meet business needsPartner with Area/Regional Manager to ensure compensation changes, promotions,demotionsand termination decisions are handled and communicated correctly

　　Maintain the highest level of customer service scores by handling customer complaintsimmediately, focusing on solutions and resolve toassistmembers/customers

　　Actively looks for member/customer needs across all business lines; introduces members to other departmentsChampions safety and ensures Car Care branch is within compliance of established safety guidelinesConduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvementHow we reward our employees

　　:

　　You know compensation goes way beyond take-home pay. AAA offers best in class benefits

　　including, but not limited to following:

　　Excellent medical, dental, visionand prescriptionFree AAA membershipFree uniformsand shoes

　　Up to 3 weeks of vacationinyour first year

　　11 paid holidaysWe offer profit sharing, and 401k with matching contributions.

　　Automatic 4% 401K employer contribution

　　Additional401K match of 50% up to 6% contribution

　　(6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)

　　This role is a salaried, non-exempt position (eligible for overtime pay). Average earning potential for this role is between $40,000 and $70,000 annually and will be based on individual work-related experience and actual hours worked.In addition to an annual base salary,Leadership Development Program employeesare also eligible for:

　　Annualincentiveopportunity

　　Certificationbonusopportunity

　　We are committed to work-life balance

　　Closed Sunday