Why Compucom? (Overview)

　　Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Printer Support Lead Technician to join our team.

　　This position is On-Site. US-based applicants only.

　　What We Need & What You'll Do (Responsibilities)

　　Responsible for providing day-to-day operational direction, leadership, and support to an on-site team of deskside support technicians. Ensures quality, productivity and service level agreements and objectives are met. Build trust with client stakeholders by providing technical know-how and input to more complex issues. Plan and manage work schedules and supervise staff on a daily basis. The Team Lead is also the first level of escalation for the customer. The average span of control is between Team Lead's span of control to 4-6 Deskside Support Technicians.

　　Primary Responsibilities:

　　Be the primary interface with the client liaison.

　　Ensure the most effective utilization of resources, planning, scheduling, and monitoring the work of the team. Review and report on the performance of the team by identifying resource requirements where appropriate. Develop the performance of the team, contributing to performance review and ensuring appropriate training of staff. Participate in the recruiting process (interviews). 65%

　　Ensure the delivery of cost-effective and quality services in line with our contractual obligations thereby achieving high levels of customer satisfaction. Liaise with key customers, account managers and colleagues, providing expert technical guidance and advice in support of a customer issue. 15%

　　Identify and act on opportunities to improve existing processes and work methods, implementing changes as appropriate. Manage client escalation with team of high priority issues in accordance with company technical escalation process. Monitor adherence to technical and quality standards for own area and ensure full compliance with established procedures. 10%

　　Ensure statistical data is maintained and reported to management, staff and customers as required. Run and review ticket reports, provide status updates, and follow up on resolutions to customers

　　Who You Are (Qualifications)

　　Level of Formal Education: High School Diploma or equivalent education preferred

　　Years of Experience: Minimum 3 years experience in related field

　　Type of Experience: Work experience in deskside technologies.

　　Special Certifications: CompTIA A+ would be an advantage / HP certified a plus

　　Language Skills: English.

　　Technical Competencies:

　　Proficient with current iterations of Windows operating systems, MS Office, Office 365, wireless network configuration and connectivity, remote support software, printers, PC's desktops/laptops and other peripherals, etc.

　　Competencies:Excellent written, organizational, communication and leadership skillsets.

　　Must work well in a multi-task environment.

　　Equal Employment Opportunity

　　CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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　　Fair Chance Ordinance

　　We will consider for employment qualified applicants with arrest and conviction recordsCity & County of San Francisco Fair Chance Ordinance (https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf) .

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　　Posted Date4 days ago(1/22/2024 11:49 AM)

　　Posting Location Dover, DE

　　Req # R0033643

　　Category IT

　　CompuCom Systems, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.