Overview

　　As a Lead Systems Analyst on the Identity & Access Management team, you will be an integral part of a group dedicated to advancing our suite of Identity Services & Products used across the Chick-fil-A ecosystem. In this role, your primary focus will be ensuring that Operators and Restaurant Leaders have user-friendly, scalable, and secure identity solutions to manage and maintain Team Member access in the restaurant. As the business continues to grow, it will be pivitol that our team is continuously striving to provide transparent and reliable access data to assist in making more informed decisions, identifying and acting upon access trends, and enhancing and optimizing solutions to meet evolving business needs.

　　Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

　　 Responsibilities

　　Lead one or multiple technical initiative(s) and/or program(s) Demystify technology for business partners Manage support and maintenance of technical initiatives and/or programs Analyze and evaluate the current business processes; identify areas of improvement for the area of responsibility Gather requirements, create documentation and resources for technical initiative or program implementations, changes, and issues Collaborate and interact with developers, stakeholders, system architects and various subject matter experts to manage the implementation of technical programs and/or initiatives Act as Subject Matter Expert for programs/initiatives supported Define strategy, lifecycle, and design for designated suite of Identity Products.

　　 Minimum Qualifications

　　Experience leading technical initiatives or programs Knowledge and/or experience with development approaches and techniques Experience in driving teams and management to decisions Ability to understand business needs and translate them to techno-functional requirements that deliver desired outcomes Strong verbal and written communication skills Excellent personal and relational intelligence Demonstration of leadership and strong collaboration Ability to quickly learn and comprehend technical systems Self-starter who completes responsibilities with minimal supervision Team player who is committed to both the team and the product Strong decision-making skills with the ability to collaborate and make decisions in the gray Sharp analytical and problem-solving skills Ability to effectively manage vendors Servant spirit with strong sense of stewardship

　　 Minimum Years of Experience

　　3

　　 Travel Requirements

　　10%

　　 Required Level of Education

　　Bachelor's degree or equivalent experience

　　 Preferred Level of Education

　　Bachelors Degree

　　 Major/Concentration

　　Technical Field of Study