Overview Lead Service Technician The incumbent will properly install, demonstrate, and service our packaging equipment in remote locations providing training in aspects of safety, startup and shut down procedures. Will perform machine set-up, disassembly during and after production applications and sanitation. Will perform training of preventive maintenance, diagnostics, and sub-assembly setups to the responsible required departments, and capturing customer documentation of satisfaction during exit meeting regarding performance per the sales contract. Will support and train other technicians when issues arise and will support training in-house and onsite for customers and internal personnel. Responsibilities Demonstrate full understanding of all Tipper Tie equipment manufactured globally. Need to be able to resolve over 95% of issue with little to no support and be able to assist other technicians to solve issues they are having on site. Need to be able to travel with minimum notice to support customer. Assist in developing with a lead role on training programs for Technical Service Team. Assist in developing with a lead role on training programs for customers. Must be able to “train the trainer” to do the training sessions. Ensure the safe proper installation, demonstration, and service of machines/equipment at customer sites. Work with Customer Line Teams and Management to develop and maintain expertise and skills understanding all requirements related to installed or serviced equipment. Work with our Assembly and Technical departments to thoroughly understand the configuration, setup, functionality, and components used on equipment sold by the Company to ensure and improve the serviceability of the equipment. Works within the Clips and Machine and Parts business units to understand the daily flow of critical business activities. Review within Clip and Loop manufacturing units to understand the core technology of our consumable products business. Assist the consumable team with issues with clips and loops in the field. Reports recurring technical questions and/or complaints to the Product Development Department. Work with the Product Development team to solve these issues. Assist Product Development in improving current designs and developing the next generation of equipment. Work with Product Development to create technical bulletins to correct product problems. Works with the customer to answer technical questions on machine functionality. Shall create and execute training courses for external personnel regarding visual Standard Operation Procedures, related to machine models. Write all trip reports and/or machine installation reports in a timely fashion in Field Service Lightening portion of Salesforce.com / Technical Service Calendar after performing work at customer sites. Perform troubleshooting activities on manufacturing equipment with a manner of resolve. Assist other technicians with difficult issues to help resolve in a timely manner. May work with sales personnel on technical aspects of sales quotes for new machinery. May accompany sales personnel to customer site and assist in quote presentation by providing technical information. When in Apex office participate in daily operations of Test Kitchen, includes following Test Kitchen Duty Rules to ensure a safe, efficient and clean work environment while following proper PPE guidelines set for the Test Kitchen. Participate in Training & Learning of Equipment; regarding rebuilds, overhauls, returned on Customer RMA’s. Responsible for Equipment Evaluation, Setup, and Testing of Production Equipment purchased for Customer shipment delivery. Perform programming of PLC, HMI, Servo Drive components to be delivered to Customers Site. Learn and perform established processes for proper documentation of work performed daily. Receives customer phone request that requires quick troubleshooting resolution globally. May perform other reasonable duties as requested by supervisor. Qualifications Minimum associate degree in engineering, electrical or mechanical systems, or other related discipline, or an equivalent/acceptable amount of industry experience. Minimum of five years’ experience working in technical support for mechanical systems, preferably with additional experience in machine installation and assembly. Previous experience in the food manufacturing industry is essential. Previous experience working on Tipper Tie equipment in a processing plant with complete knowledge of all operating systems. Previous experience as a trainer for technical subjects is preferred. Provide support to entire Technical Service team to help them resolve equipment issues Take a lead role in developing training documentation and programs for internal and external use. Be able to install and/or demonstrate all equipment manufactured in Apex and Glinde with no support except for unforeseen issues. Handle all technical service questions with minimal support from technical development/engineering. Understand and use tools within Salesforce and Field Service Lightning (Salesforce) on a consistent basis. Identify, recite and explain the One JBT Vision. Identify and recite the four JBT Core Values and give examples. Utilize RCI tools (6S, 8 Wastes etc.) and RCI House to incorporate into daily work and processes. Identify areas for improvement and makes changes (small or large). Must be able to occasionally lift up to 80 pounds, and perform a variety of installation and modification tasks. Position requires long periods of standing, stooping and bending. Utilization of Personal Protective Equipment (PPE) is mandatory, including: safety shoes and safety glasses when working in the manufacturing area. Noise level varies between a moderate (office area) and high level (manufacturing area.) Able to work in loud, wet and cold environments standing for extended periods of time. AN EQUAL OPPORTUNITY EMPLOYER It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org Minimum associate degree in engineering, electrical or mechanical systems, or other related discipline, or an equivalent/acceptable amount of industry experience. Minimum of five years’ experience working in technical support for mechanical systems, preferably with additional experience in machine installation and assembly. Previous experience in the food manufacturing industry is essential. Previous experience working on Tipper Tie equipment in a processing plant with complete knowledge of all operating systems. Previous experience as a trainer for technical subjects is preferred. Provide support to entire Technical Service team to help them resolve equipment issues Take a lead role in developing training documentation and programs for internal and external use. Be able to install and/or demonstrate all equipment manufactured in Apex and Glinde with no support except for unforeseen issues. Handle all technical service questions with minimal support from technical development/engineering. Understand and use tools within Salesforce and Field Service Lightning (Salesforce) on a consistent basis. Identify, recite and explain the One JBT Vision. Identify and recite the four JBT Core Values and give examples. Utilize RCI tools (6S, 8 Wastes etc.) and RCI House to incorporate into daily work and processes. Identify areas for improvement and makes changes (small or large). Must be able to occasionally lift up to 80 pounds, and perform a variety of installation and modification tasks. Position requires long periods of standing, stooping and bending. Utilization of Personal Protective Equipment (PPE) is mandatory, including: safety shoes and safety glasses when working in the manufacturing area. Noise level varies between a moderate (office area) and high level (manufacturing area.) Able to work in loud, wet and cold environments standing for extended periods of time. AN EQUAL OPPORTUNITY EMPLOYER It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org Demonstrate full understanding of all Tipper Tie equipment manufactured globally. Need to be able to resolve over 95% of issue with little to no support and be able to assist other technicians to solve issues they are having on site. Need to be able to travel with minimum notice to support customer. Assist in developing with a lead role on training programs for Technical Service Team. Assist in developing with a lead role on training programs for customers. Must be able to “train the trainer” to do the training sessions. Ensure the safe proper installation, demonstration, and service of machines/equipment at customer sites. Work with Customer Line Teams and Management to develop and maintain expertise and skills understanding all requirements related to installed or serviced equipment. Work with our Assembly and Technical departments to thoroughly understand the configuration, setup, functionality, and components used on equipment sold by the Company to ensure and improve the serviceability of the equipment. Works within the Clips and Machine and Parts business units to understand the daily flow of critical business activities. Review within Clip and Loop manufacturing units to understand the core technology of our consumable products business. Assist the consumable team with issues with clips and loops in the field. Reports recurring technical questions and/or complaints to the Product Development Department. Work with the Product Development team to solve these issues. Assist Product Development in improving current designs and developing the next generation of equipment. Work with Product Development to create technical bulletins to correct product problems. Works with the customer to answer technical questions on machine functionality. Shall create and execute training courses for external personnel regarding visual Standard Operation Procedures, related to machine models. Write all trip reports and/or machine installation reports in a timely fashion in Field Service Lightening portion of Salesforce.com / Technical Service Calendar after performing work at customer sites. Perform troubleshooting activities on manufacturing equipment with a manner of resolve. Assist other technicians with difficult issues to help resolve in a timely manner. May work with sales personnel on technical aspects of sales quotes for new machinery. May accompany sales personnel to customer site and assist in quote presentation by providing technical information. When in Apex office participate in daily operations of Test Kitchen, includes following Test Kitchen Duty Rules to ensure a safe, efficient and clean work environment while following proper PPE guidelines set for the Test Kitchen. Participate in Training & Learning of Equipment; regarding rebuilds, overhauls, returned on Customer RMA’s. Responsible for Equipment Evaluation, Setup, and Testing of Production Equipment purchased for Customer shipment delivery. Perform programming of PLC, HMI, Servo Drive components to be delivered to Customers Site. Learn and perform established processes for proper documentation of work performed daily. Receives customer phone request that requires quick troubleshooting resolution globally. May perform other reasonable duties as requested by supervisor.