LEAD PROJECT MANAGER / PRODUCT MANAGER

　　WHAT IS THE OPPORTUNITY?

　　The Lead Project / Product Manager will drive the strategy, planning, and execution of their platform or project. This individual will work closely with business users to understand their needs and translate them into process and technology requirements to solve business problems. This role may work with the Front Office, Client Servicing, Operations, Salesforce Center of Excellence, and Technical teams, among other stakeholders like Risk & Compliance, to ensure the delivery of high quality solutions. The Lead Project / Product Manager serves as the primary Subject Matter Expert for a platform or program in execution.

　　The Lead Project / Product Manager may also be responsible for coaching or managing Business Analysts and Associate Business Analysts in successful delivery.

　　Responsibilities include defining strategy/roadmap, implementing agile product routines, and executing as a key business owner of a product/project. This entails understanding client/colleague experience needs, process re-engineering, planning/project management, business/data analysis, creation of user stories, testing, and implementation activities. Activities may also include managing roll-out communications, training, reporting, and ongoing support of the introduction of new features and capabilities. Familiarity with Agile Product routines is desired.

　　Banking and Investment Services Division

　　Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

　　What you will do

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　　Drive product/program execution, including setting roadmap, defining scope, and follow through to implementation and BAU support; proactively manage multiple stakeholders across functions and levels throughout execution lifecycle

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　　Facilitate, understand, and analyze business needs across stakeholders; includes the review, research, and documentation of current state

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　　With transition from current state to future state, ability to articulate business impacts (benefits and implications) to processes and risks & controls

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　　Actively drive team's Agile Product Ownership evolution; participate as a Subject Matter Expert to support product roadmap and ensure alignment with CNB's overall Transformation strategy

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　　Own intake and prioritization process of new changes across multiple business processes and stakeholders

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　　Deliver project or release status updates as needed

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　　Assess business requirements and identify enhancements to design future state and create user stories for implementation

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　　Coach team members and/or create basic mockups and wireframes accompanying business requirements to hand over to Technology for development

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　　Coach team members and/or create acceptance criteria and perform/coordinate testing, working with impacted teams and Technology on defect resolution

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　　Serve as a point of contact for day-to-day support of platform users: answer questions, troubleshoot inquiries, log & track issues, and triage as appropriate to Technology; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation

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　　Help design and execute a broader support model, inclusive of self-service materials/capabilities and feature enhancements to minimize questions and avoid repeat issue escalation

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　　Create and maintain reports and dashboards as needed

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　　All other appropriate duties as required

　　Must-Have

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　　Minimum 7 years experience in product management, transformation, and/or technical support role

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　　Minimum 7 years strategy development, project management, working with senior leaders

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　　Minimum of 7 years business/process/data analytics experience

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　　Minimum 5 years of experience in a financial services operations environment

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　　Bachelor's Degree

　　Skills and Knowledge

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　　Ability to drive transformation and execution with technology

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　　Ability to resolve complex problems with minimal guidance; excellent analysis, critical thinking, and problem-solving skills

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　　Ability to communicate effectively; excellent interpersonal, verbal, and written communication skills with demonstrated ability to effectively communicate with all levels of management

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　　Must be able to capture and critically evaluate gaps, requirements and translate into working solutions

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　　Must be able to get work done through others, influence, and prioritize.

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　　Working knowledge of Agile methodology and Product Management routines

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　　Prior banking experience and experience with process analysis and design

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　　Experience coaching or managing teams and providing constructive feedback

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　　Works on problems of diverse scope where analysis of data is required; comfort with high priority projects where business problems and stakeholder management can be complex

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　　Attention to detail

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　　Excellent project and program planning and managerial skills are required; strong organizational skills, with ability to independently own bodies or work and manage deadlines

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　　Strong knowledge in MS Word, Excel, PowerPoint, and Visio. Working Knowledge of financial analysis techniques

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　　Must have Agile certification (SAFe, Agile Certified Practioner, etc.) or ability to obtain a certification within 12 months of hire

　　Compensation

　　Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

　　To be considered for this position you must meet at least these basic qualifications

　　The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

　　Benefits and Perks

　　At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

　　INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

　　City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

　　ABOUT CITY NATIONAL

　　We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

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