Our Mission

　　At Palo Alto Networks® everything starts and ends with our mission:

　　Being the cybersecurity partner of choice, protecting our digital way of life.

　　Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

　　Our Approach to Work

　　We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalisation and offer our employees the opportunity to choose what works best for them as often as possible - from your well-being support to your growth and development, and beyond!

　　At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where they feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

　　Your Career

　　The Professional Services Consultant is an integral part of our mission within our Professional Services team. As a Consultant, you will provide remote deployment and configuration expertise relating to Palo Alto Networks solutions. You will function as the product's Subject Matter Expert and will interact directly with the customer's personnel and project teams providing leadership, technical direction, interpretation, and alternatives to our best practice deployment methodology. This is a highly technical, hands-on role and you will develop and maintain expertise level skill sets on our products and solutions deployed within the customer's environment.

　　Your Impact

　　Provide leadership to the team on technical issues

　　Migrate customers from legacy routing technologies to Palo Alto Networks SD-WAN platforms

　　Lead and coordinate the installation of Palo Alto Networks SD-WAN products, including equipment and software as coordinated through the Professional Services team

　　Hosting preinstall meetings/conference calls for design and planning the installation with the customer

　　Installing, configuring, and testing the network to the plan

　　Submitting post-install documentation as required and provide closure concerning any remaining action items

　　Perform onsite troubleshooting when required as part of the defined scope of services

　　Perform after-hours on-call support (as scheduled)

　　Be the Subject Matter Expert to the Customer as related to PS engagements for SD-WAN products.

　　Take every opportunity to maintain proficiency and increase the level of knowledge on Palo Alto Networks SD-WAN products, software, and services

　　Make key product and solution recommendations around ease of use and represent customer needs

　　Ensure customers can grow at the pace of business

　　Ensure client needs are met and deliverables produced on time according to specified project deliverables/scope

　　Clear and consistent communication with customers, Sales and Professional Services Project Management and Management team

　　Develop / Share reports

　　Your Experience

　　Experience deploying and configuring SD-WAN technologies, preferably CloudGenix and PanOS native environments

　　Application Delivery expertise – L7 SLB / Global SLB / Traditional Link LB

　　Application Performance Monitoring expertise – Response time metrics, Application identification

　　Packet capture analysis / fault isolation and remediation

　　Network Security expertise (IPS/IDS, ZBFW, NGFW)

　　In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP)

　　Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN)

　　Global-scale network design

　　Demonstrable Virtualization experience (VMware/Microsoft/Citrix/Linux KVM)

　　Desire to learn on your feet and thrive on the bleeding edge of networking

　　Effectively handle multiple projects and work calmly under pressure

　　An excellent writer, with strong verbal communication skills, with proven ability to communicate to senior leaders and technical peers

　　Provide after hours and weekend on-call support as needed to support maintenance activities

　　Education

　　BE / B.tech / BS in Computer Science or equivalent experience or equivalent military experience requiredThe Team

　　Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

　　As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

　　Our Commitment

　　We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

　　We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

　　Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

　　All your information will be kept confidential according to EEO guidelines.

　　#LI-CC8

　　Covid-19 Vaccination Information for Palo Alto Networks Jobs

　　Vaccine requirements and disclosure obligations vary by country.

　　Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

　　The job requires accessing a company worksite

　　The job requires in-person customer contact and the customer has implemented such requirements

　　You choose to access a Palo Alto Networks worksite

　　If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.