Location

　　Tucson National Resort

　　Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

　　The Omni Tucson National Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match.

　　Job Description

　　To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Omni Standards. To handle all payment transactions for all foods and/or beverages purchased in the hotel's restaurants.

　　Responsibilities

　　Answering phone correctly and politely

　　Takes reservations as needed and enters into Open Table correctly according to training guidelines

　　Greeting guests and seat guests

　　Keep host stand clean and organized

　　Control heavy volume at Restaurant entrance

　　Knowledge of hotel property.

　　Inform the guest about daily features and menu items

　　Knowledge of Bobs concept and menu

　　Attend to and anticipate guest’s needs

　　Familiarization with menu and know how to properly take to go orders as needed

　　Follow server rotation, seating and informing servers with chits correctly

　　Inform manager of all potential issues or complaints immediately

　　Provide nightly guest tracking to manager prior to leaving

　　Create and maintain a positive working environment amongst front door staff

　　Communicate positively and effectively with management and wait staff

　　Coordinate daily dining room setup

　　Distribute chits pre-opening for large party table setup

　　Communicate large party layouts and special requirements to servers, management, and kitchen

　　Operate OpenTable reservation system accurately and efficiently

　　Gather VIP contact information

　　Distribute VIP chits to server, manager, kitchen

　　Assign tables to servers pre-shift and during the shift

　　Coordinate on-call servers on a daily basis with management

　　Coordinate large party assignments with management

　　Ensure that all reservations are confirmed on a daily basis

　　Compile the Nightly Reservation Log with large parties, server assignments, special requests, VIPs

　　Ensure Daily Features are posted outside Bob’s entrance and server’s version are printed/cut

　　Qualifications

　　Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.

　　Must have strong attention to detail as well as prior customer service experience/skills.

　　Must agree and adhere to compensation acknowledgment and tip reporting guidelines.

　　Must have and maintain current Food Handlers and TIPS certifications.

　　Must be able to work in a fast-paced environment, be very organized, and multi-task.

　　Must be able to work flexible shift including nights, weekends, and holidays

　　MICROS Experience preferred.

　　Physical Requirements:

　　Must be able to stand and walk for an extended period of time or for an entire shift.

　　Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

　　Job LocationsUS-AZ-Tucson

　　Posted Date1 week ago(1/20/2024 5:50 PM)

　　Requisition ID 2024-104071

　　of Openings 1Category (Portal Searching) Food & Beverage