Job Description

　　As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

　　Discover Impactful Work

　　Based in our Franklin facility, you will be part of our customer service team recognized as a lead, building relationships with our customers and colleagues. We are the face and voice of the company, who makes the difference between an average and outstanding customer experience! Responsible for ensuring customers globally receive the best support possible providing an end to end experience with that personalized care.

　　A Day in the Life

　　Act as first point of contact for our customers dealing mainly via email and telephone, ensuring the inquiry gets to the right person.Provide quotations to key customers and Intercompany partners. Process all order typesConfirm accurate delivery dates on order acknowledgement after stock / planning evaluationUse all aspects of the Customer Service functions of the ERP system in addition to the materials planning and purchasing functions. Hold calls with key customers to identify and understand their prioritization requirement, liaising with production to proactively execute orders to customer requirement.Identify purchase trends from customers, and actively encourage forecasting.Responsible for maintenance and update of purchase order discrepancy and holds report.Liaise with customers regarding partial shipment acceptanceComplete letter of credit orders and documentationHandle invoice queries, Process Credit memos and warranty ordersChase outstanding returns for credit / warranty returnsWork with customers, trade compliance and the shipping department for shipment queriesMaintain customer accounts / contacts on CRM/ERP SystemsResolve issues or problems using own judgement within guidelinesGeneral filing and archiving of sales ordersProvide training to all new customer service hiresLead others, and act as the first level of support for other customer service representativesAs a skilled specialist, complete tasks in resourceful and effective ways using considerable judgement and initiative, and raise and participate in Process Improvement Projects - Find a better way everydayCreate and run reports as required by manager

　　Keys to Success

　　Education

　　High school graduate or GED, Associate degree preferred

　　Experience

　　Minimum 4 years relevant experience in Customer Service, purchasing or planning in a manufacturing environment.Sound knowledge of ERP / CRM systems such as Infor XA / SFDCExperience in Process Improvements / Kaizen

　　Knowledge, Skills, Abilities

　　Ability to provide outstanding customer service to external and internal customers on a consistent basisProficiency in Microsoft Outlook, Word and Excel, familiarity with remaining Microsoft Office programs.Considerable judgement and initiative required

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　Accessibility/Disability Access

　　Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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