Job Description

　　Location

　　Suseo Office

　　How will you make an impact?

　　Sales order processing from order to invoice including communications to the relevant teams and customers. This role would proceed with sales orders of Chromatography & Mass Spectrometry Division.

　　What will you do?

　　Order fulfillment: Processes orders, returns, replacements, debits and credits accurately and timely

　　Backlog order management: Reviews all open sales orders and backlog, follows up with relevant supply site contacts to ensure on-time shipments. Informs customers of product delinquency and proposed recovery dates.

　　Responds to customer inquiries: About orders, product availability, pricing, shipping, billing (invoices, debits and credits), documentation (proof of delivery, terms of contracts etc.), marketing promotions and sample requests.

　　Handles escalated customer issues: Resolves problems through root-case-analysis of situations and experience to resolve best use of approach and resources.

　　Achieve data: Ensures compliance to company policies and procedures (References SOPs, WINs, and approval processes) accurately and a good record of documentation maintained for audit purposes.

　　Identifies process gaps and issues: Recommends process improvements and system enhancements for enhanced efficiency and productivity.

　　Incoming calls and inquiries management: All incoming calls are answered professionally, with good phone etiquette.

　　How will you get there?

　　Education : Bachelor’s Degree

　　Experience : At least 2 years of Customer Care or related customer-facing roles

　　Knowledge, Skills, Abilities :

　　Excellent verbal and written communication skills in English and Korean

　　Excellent MS Excel skills

　　Knowledge of ERP : SAP&SFDC experience is preferred.

　　Benefits:

　　We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

　　EEO/Reasonable Accommodation:

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.