At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

　　This position has been designated as remote and work will be performed out of our Fishers, IN location.

　　Job Summary：

　　Trane in Fishers, IN is hiring for a Lead Area Service Manager to join our team. In this role, you will be responsible for providing the leadership for all activities from the installation of new equipment or implementation of a services contract through lifetime connectivity with that customer. Processes within that oversight include support of sales through contract pricing on parts and service, field service coordination, management of technicians, invoicing and collections, and customer satisfaction. You will do this through leading a team of Area Service Managers across multiple offices and being a key member of the cross functional area leadership team.

　　Responsibilities:

　　Coach, lead, and develop a team of Area Service Managers across multiple offices to deliver customer satisfaction and business results

　　Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long term service agreements.

　　Work with Area Service Managers to effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.

　　Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets and increasing utilization of the service team. Ensure that standard service work processes are created and followed and integrate a team across multiple offices to continue to improve these processes. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.

　　Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.

　　Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.

　　Travel up to 35% of the time.

　　Qualifications:

　　Bachelor’s degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.

　　Minimum of six (6) years’ experience in an industrial sales business setting. Minimum of five (5) years’ experience in managing teams of people, processes and budgets.

　　Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:

　　DUI in the previous 5 years; Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

　　Base Pay Range - $111,450 - $148,050. Total compensation for this role will include a commission/incentive plan.

　　Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).

　　*Benefits vary by region, business alignment, union involvement and employee status.

　　We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.