Job Title: Key Account Representative

　　Reports to: Brand Manager

　　Location: Broomfield, CO

　　The Role

　　The Key Account Representative is a compassionate solution finder withexcellent listening skills. The Key Account Representative will support thecustomer experience department by delivering an elevated customer serviceexperience and ensuring accurate and timely order placement, management andshipment from start to finish while maintaining a specific territory of keyaccounts. A strong candidate for this role is able to maintain a positiveoutlook while providing quick resolutions to meet customers' needs.

　　Your Impact

　　The primary functions of this role, include but are not limited to:Answer inbound calls from dealers, sales representatives and in-housedepartments in order to assist and research various questions in a timelymanneProcess orders, returns, modifications, credit memos and debit memos fordealers and sales representativesMaintain the order books for accounts in a predefined territory of keyaccounts for specific brand(s) - HOKA ONE ONE, Teva, Sanuk, Koolaburra and UGGProvide regular reporting to sales teams with order book status and ensure EDIorders upload properlyCommunicate effectively with various in-house departments to ensure accuracyand timeliness with wholesale orders and shipmentsCoordinate with vendor compliance manager on key accounts while partneringwith levelers and reservation specialists to maintain orders and reservationsBuild customer relationships - earn their loyalty and trust by being kind andhelpfulAdhering to department policies regarding wholesale orders processes

　　Who You ArePositive and professional with a focus on solving problems and doing whateverit takes to make a difference to every customer, every timeAble to establish rapport with all kinds of people, listen attentively,and focus on the most important issues to help resolve customer concernsAn excellent communicator that is able to explain things in a way that isclear, concise and easy to understandOpen to feedback and personal growth especially in building interpersonalskills that enable you to work with people at all levels and foster a positiveworking environmentOrganized and able to perform multiple tasks and adjust quickly in short timeframes with limited supervisionComfortable and flexible with changing prioritiesAble to promote strong work ethics - punctual, reliable and responsibleHighly motivated, a team player and a motivated self-starter

　　We'd love to hear from people with4-6 years of project coordination and customer contact handling utilizing bothwritten and verbal communication preferredBachelor's degree preferredProficiency with technology and its function as a resource for solvingproblemsProficiency in Microsoft Applications

　　What We'll Give You -Competitive Pay and Bonuses - We've created a variety of competitivecompensation programs to foster career development, reward success and toshow our employees just how much they're valued.Financial Planning and wellbeing - No matter what financial goals ouremployees have set, we want to help them get there. Our plans providepowerful ways to protect income, pay for expenses and invest in the future.Time away from work - Sometimes we need time away to be with family, focuson our health or just simply recharge. Our plans support our employees'needs to get out, get healthy and come back stronger than ever.Extras, discounts and perks - Being a valued member of the Deckers Brandsteam means more than just a paycheck. From generous discounts tocommunity-based programs, we offer a variety of cool extrasGrowth and Development - Deckers Brands was built on the idea of pursuingpassion. That's why we offer extensive opportunities and support forpersonal and professional development.Health and Wellness - There's nothing basic about our comprehensive healthan wellness programs and offerings. While at work and at play, we aim tosupport a healthy lifestyle.

　　Denver, CO - $23/hr

　　The salary range posted reflects the minimum and maximum target for new hiresalaries for this role in our Denver, CO Call Center. Individual pay will bedetermined by location and additional factors, including job relatedskills, experience, and relevant education or training. Your recruiter canshare more about the specific salary for your preferred location during thehiring process.

　　Equal Employment OpportunityDiversity and inclusion are key to our success. We are proud to be an equalopportunity employer and our employees are people with different strengths,experiences and backgrounds who share a passion for our brands. We welcomequalified applicants regardless of their race, color, religion, sex,sexual orientation, gender identity, gender expression, nationalorigin, age, military or veteran status, mental or physicaldisability, medical condition and all of the other beautiful parts of youriden

　　Equal Opportunity Employer -