Overview

　　CHI Memorial Mountain Management Services

　　CHI Memorial Medical Group (Mountain Management Services), now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is a Management Service Organization (MSO) that provides comprehensive office management services for all Memorial Health Partners and many physicians in private practice. We are proud to be a part of the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.

　　We care about our employees’ well-being and offer benefits that complement work/life balance.

　　We offer the following benefits to support you and your family:

　　Free Membership to our Care@Work program supporting any child care, pet care, or adult dependent needs

　　Employee Assistance Program (EAP) for you and your family

　　Health/Dental/Vision Insurance

　　Flexible spending accounts

　　Voluntary Protection: Group Accident, Critical Illness, and Identity Theft

　　Adoption Assistance

　　Paid Time Off (PTO)

　　Tuition Assistance for career growth and development

　　Matching Retirement Programs

　　Wellness Program

　　If you are passionate about the patient experience and ready to join our nationally recognized hospital, connect with us today!

　　Responsibilities

　　Job Summary / Purpose

　　Under the direction of the Application Training Manager, the PHYSICIAN APPLICATION TRAINER LEAD takes a leadership role, acting as Trainer, resource and mentor for other Application Trainers. Serves as first point of contact for AEHR and related applications. Serves as primary Trainer and support for employed and affiliated providers’. Leads application implementations, upgrades and support for end users. Leads and documents system testing before implementation into production. Troubleshoots and reports system and application issues for all clinical users, communicating back with resolutions. Educates providers on system functionality and capability through at- the-elbow support. Serves the medical group as lead for EMR application and integrated systems.

　　Essential Key Job Responsibilities

　　Direct and guide Physician Application Trainers

　　Responsible for rounding: Anticipate, understand and respond to provider & practice needs.

　　Assists leadership and IT with clinic AEHR implementation and support

　　Suggest changes to the existing systems, procedures and configurations to take advantage of new concepts, methods, technology and health care information processing requirements

　　Works with other health care delivery tools within the healthcare system to promote connectivity between all applications in the provision of high quality, cost effective health care

　　Appropriately escalates issues that may compromise patient safety, or adversely impact clinical workflow or project timelines, goals or budget

　　Analyzes clinic issues and requests, determines feasibility and need, and works with appropriate departments for changes

　　Works with providers on adoption and optimization to maximize efficiency of AEHR

　　Escalate issues as necessary to the Service Desk and/or Supervisor.

　　Works issues routed from the service desk related to AEHR and other health care delivery tools

　　Utilizes effective problem solving skills in identifying strengths and weaknesses, identifying obstacles to progress and creatively define problem solving approaches

　　Effectively utilizes communication technologies such as web-based meetings, conference calls and e-mail

　　Builds and promotes effective working relationships with multiple physicians, departments and disciplines

　　Provides primary support to physicians, super user groups, and Practice Managers.

　　Evaluates IT application updates and revisions, cascading information to providers and Practice Managers.

　　Promotes use of information technology with physicians.

　　Proactively ensure physician devices (hardware) and applications are functioning properly

　　Supports standardization of documentation and the integration of applicable standards and practices.

　　Leads applications training, in clinic optimization, and support for physicians

　　Serves as a lead (SME) in multiple applications

　　Responsible for opening, managing, and resolving tickets on behalf of providers and practices

　　Collaborates with other ITS support staff to enhance physician satisfaction and facilitates adoption of IT systems

　　Working with CHI National to ensure that all clinic locations meet security requirements from an administrative, technological, and physical aspect

　　Works closely with Supervisors/Managers/Directors and team to craft and lead a vision for the provider training plan

　　Leads design, development, facilitation, and the deployment of training materials and job aides

　　Models analysis of training program to identify learning needs, outcomes, and provides appropriate training

　　Works as physician advocate with IT and market leadership

　　Reports progress of all training activities to Supervisor/Managers/Directors

　　Require on-call responsibilities.

　　Additional tasks/responsibilities as defined.

　　Qualifications

　　Required Education and Experience

　　• Associates Degree in a related field or may substitute an equivalent combination of education and experience.

　　Required Minimum Knowledge, Skills, Abilities and Training

　　• Responsible for identifying and communicating training material needs.

　　• Responsible for weekly status reports

　　• Responsible for opening, managing and resolving tickets on behalf of providers

　　• Collaborates with other ITS support staff to enhance physician satisfaction and facilitates adoption of IT systems

　　• Works as physician advocate with IT and site leadership.

　　• Requires on-call responsibilities.

　　• Additional tasks/responsibilities as defined.

　　• Knowledge of systems and application support.

　　• Knowledge of ITIL environments.

　　• Healthcare experience preferred, not required.

　　Pay Range

　　$27.70 - $40.17 /hour

　　We are an equal opportunity/affirmative action employer.