Job Description

　　About Thermo Fisher Scientific

　　Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com

　　Job Title: Lead Accounts Payable Representative - Query Management

　　Job Code: FNC.APAY.A04

　　Salary Band: 4

　　Job Track: Professional

　　Location: Budapest, Hungary

　　Direct Reports: No

　　Position Summary:

　　The Customer Service and Troubleshooting functions are part of Global Business Services - Procure to Payment (P2P). This position is responsible for resolving all assigned incoming cases quickly and accurately, demonstrating knowledge of the end-to-end process with extreme focus on customer service, Accounts Payable Issue Resolution skills and to create a great end user experience.

　　This role is predominantly analytical, requires specialized training and involves the frequent exercise of discretion and judgment. Knowledge is generally acquired through an extended course of study and/or specialization through accumulated years of work experience, in accounting, finance or procurement. In this role the individual also applies professional knowledge to synthesize information and draw conclusions. This role also provides support to the Team Lead on daily tasks.

　　Main Responsibilities

　　Maintains accounts for complex corporate clients globally, based on categories and service level established by Thermo Fisher Scientific.Provides customer service by answering and resolving customer disputes and ad-hoc questions that require complex investigation; collaborates by escalating inquiries and provides updates to leaders; proceeds with negotiation and dispute resolution; Educates business partners on best practices to drive compliance across the organization.Supports the processing of 3rd party suppliers invoices; ensures that documents are processed in accordance with policies and procedures; maintains data tracking logs for metrics, production and compliance reporting; validation of accuracy of supporting documentation used in exceptions; allocates income or expenses when processing documents; validation and recording of transactions in subsidiary books; enters journal entries; compares data from various sources with recorded transactions for processing; identification of items (e.g., documents, claims, receipts) to escalate; and verify customer information (e.g. name, supplier number) in systems.Contributes to quality control by reviewing documentation for accuracy and compliance with policies and procedures, adheres to legal and regulatory requirements to ensure compliance; Notifies management of quality issues or concerns by identifying data trends and system and process issues, and communicating to stakeholders; shares process improvement suggestions; and performs quality controls on processed documents.Completes assigned work and priorities using policies, data, and resources; collaborating with managers, co-workers, internal clients and others involved in the processes.Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans; using the open-door policy; and applies them in the execution of processes.Maintains involvement and communication through telephone, email, chat, or any other means with internal and external clients involved in the processes.Supports the internal and external audit process, maintaining controls of complete and correct operating procedures, as well as providing the requested information.Identifies opportunities for optimization and continuous improvement of processes related to the department, to establish new strategies and apply best practices.Provides support and makes any other request that is required by the company's needs. May perform other related/ad hoc tasks/report requests as required and/or assigned.

　　Basic Requirements

　　Professional Technician or university high school student in Accounting, Finance or Business Administration.4+ years of experience in Accounts Payable, Procurement or Customer Service.Shared Service Centers experience is desirable.Proficiency in English: B2+ English Level.Basic AP Terminology knowledge in German, Swedish, Spanish, Italian, Portuguese, Dutch, French.MS Office: Word, Power Point, Outlook - Excel intermediate/AdvancedERPs experience (Oracle, SAP, JD Edwards, Mainframe).Experience using Coupa software, Service Now and other financial tools is desirable.

　　Competencies

　　Put the customer first.Own your results.Find a better way every day.

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