Overview

　　Pay: $ 17.50ph

　　The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

　　Benefit Information:

　　ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members (https://www.abm.com/wp-content/uploads/2022/10/2023-Recruiting-Flyer-Frontline-10122022vEn.pdf) (Programa de beneficios de (https://www.abm.com/wp-content/uploads/2022/10/2023-Recruiting-Flyer-Frontline-10142022vSp.pdf) ).

　　POSITION PURPOSE

　　The Supervisor are the Company’s representatives. They supervise the clerks and cashiers on each shift. They are responsible for the operation and support of their assigned area.

　　ESSENTIAL FUNCTIONS AND BASIC DUTIES

　　Responsibilities of the Plaza Supervisors include, but are not limited to, the following:

　　Ability to work in a teamwork environment

　　Ensure the familiarity with all areas of the operation within the services area/location

　　Ability to complete assigned tasks in a timely manner while complying with company’s expectations, rules, and procedures

　　Ensuring customer service standards are met in a professional manner

　　Enforcing standard operating procedures

　　Responsible for notifying the Computer Room Clerk of equipment malfunctions

　　Responsible for supplies on the exit toll plaza for which they are scheduled.

　　Ensure that all transactions are processed in a smooth and efficient manner

　　Ensures timely cash drops and deposit preparation, completing and balancing all cashier shift reports.

　　Adhere to drop and deposit procedures

　　Responsible for safe balance

　　Responsible for overseeing the training of all new cashiers

　　Responsible for cash variances occurring on their shifts and safe balance

　　Maintains adequate cashier staffing on the exit toll plaza. Assists other supervisors with scheduling, callouts, and traffic flow

　　Schedules all breaks and lunches for cashiers

　　Must be knowledgeable in all operational aspects of the facility. Required to retain knowledge of all positions being supervised.

　　Maintains communication with the management staff and the Authority as necessary

　　Pick-up retrievals from Cashiers

　　Complete, verify and approve exception tickets for adherence to established policy and procedure

　　Operation of an additional cashier station when conditions warrant

　　Verifies all cash drops, and plaza operating fund per procedure

　　Audits Cashier Shift Reports to ensure all revenues have been collected. Reconciles all discrepancies that occur on the shift.

　　Completes all plaza shift paperwork daily

　　Maintains communication with the other plazas and Economy Lot personnel to ensure all workstations are adequately staffed.

　　Maintain communication with the Operation’s Manager and the Computer Room Operator regarding any significant occurrences on their shift

　　Monitor operating supplies and order as needed

　　Responsible for the cleanliness of workspaces i.e., trash removal, offices, breakrooms, kitchen, and restrooms throughout shift.

　　Maintain constant presence with work group (cashiers), visibility is key to a assure a high standard of quality control with staff and customers.

　　All other duties as may be assigned from time to time

　　Company’s standards and expectations are 100% in compliance

　　Quality of work (meeting company’s standards and expectation) and Teamwork

　　Security and Safety measurement are 100% in compliance

　　Ability to take initiative, self-directed, self-motivated, resourcefulness

　　Qualifications

　　Must be 18 years of age or older.

　　Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

　　Preferred Qualifications

　　Customer Service Experience

　　One year of lead or supervisory experience

　　2 yrs of commercial HVAC experience

　　REQNUMBER: 75982

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.