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LEAD
LEAD-March 2024
Orlando
Mar 28, 2026
About LEAD

  Overview

  Pay: $ 17.50ph

  The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

  Benefit Information:

  ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members (https://www.abm.com/wp-content/uploads/2022/10/2023-Recruiting-Flyer-Frontline-10122022vEn.pdf) (Programa de beneficios de (https://www.abm.com/wp-content/uploads/2022/10/2023-Recruiting-Flyer-Frontline-10142022vSp.pdf) ).

  POSITION PURPOSE

  The Supervisor are the Company’s representatives. They supervise the clerks and cashiers on each shift. They are responsible for the operation and support of their assigned area.

  ESSENTIAL FUNCTIONS AND BASIC DUTIES

  Responsibilities of the Plaza Supervisors include, but are not limited to, the following:

  Ability to work in a teamwork environment

  Ensure the familiarity with all areas of the operation within the services area/location

  Ability to complete assigned tasks in a timely manner while complying with company’s expectations, rules, and procedures

  Ensuring customer service standards are met in a professional manner

  Enforcing standard operating procedures

  Responsible for notifying the Computer Room Clerk of equipment malfunctions

  Responsible for supplies on the exit toll plaza for which they are scheduled.

  Ensure that all transactions are processed in a smooth and efficient manner

  Ensures timely cash drops and deposit preparation, completing and balancing all cashier shift reports.

  Adhere to drop and deposit procedures

  Responsible for safe balance

  Responsible for overseeing the training of all new cashiers

  Responsible for cash variances occurring on their shifts and safe balance

  Maintains adequate cashier staffing on the exit toll plaza. Assists other supervisors with scheduling, callouts, and traffic flow

  Schedules all breaks and lunches for cashiers

  Must be knowledgeable in all operational aspects of the facility. Required to retain knowledge of all positions being supervised.

  Maintains communication with the management staff and the Authority as necessary

  Pick-up retrievals from Cashiers

  Complete, verify and approve exception tickets for adherence to established policy and procedure

  Operation of an additional cashier station when conditions warrant

  Verifies all cash drops, and plaza operating fund per procedure

  Audits Cashier Shift Reports to ensure all revenues have been collected. Reconciles all discrepancies that occur on the shift.

  Completes all plaza shift paperwork daily

  Maintains communication with the other plazas and Economy Lot personnel to ensure all workstations are adequately staffed.

  Maintain communication with the Operation’s Manager and the Computer Room Operator regarding any significant occurrences on their shift

  Monitor operating supplies and order as needed

  Responsible for the cleanliness of workspaces i.e., trash removal, offices, breakrooms, kitchen, and restrooms throughout shift.

  Maintain constant presence with work group (cashiers), visibility is key to a assure a high standard of quality control with staff and customers.

  All other duties as may be assigned from time to time

  


PERFORMANCE MEASUREMENTS

  Company’s standards and expectations are 100% in compliance

  Quality of work (meeting company’s standards and expectation) and Teamwork

  Security and Safety measurement are 100% in compliance

  Ability to take initiative, self-directed, self-motivated, resourcefulness

  Qualifications

  Must be 18 years of age or older.

  Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

  Preferred Qualifications

  Customer Service Experience

  One year of lead or supervisory experience

  2 yrs of commercial HVAC experience

  REQNUMBER: 75982

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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