The Label Center Supervisor is responsible for planning and organizing the North America Label Center activities, training, and supervising of staff. This position assists clients in acquiring labels by providing information, answering questions, reviewing label designs, maintaining information systems, and as needed processes label purchase and release orders.

　　• Supervises the day to day delivery of labels, monitoring daily productivity and quality of work, allocates resources as required and troubleshoot/escalate problems as necessary.

　　• Reviews work of Label Center staff as well as provides job training on all work related functions of label policies and procedures.

　　• Manages performance of staff by communicating expectations, monitoring and correcting performance during quarterly check in and preparing annual performance appraisals.

　　• Assists Label Center Manager with employee relations by recommending hires, promotions, dismissals and other disciplinary actions.

　　• Prepares the monthly label revenue report, label usage report, label revenue forecast report for the Label Center Manager.

　　• Conducts the UAT for Oracle / Label Service Application/ Mark Hub / Service Cloud, and test for system improvements.

　　• Assures on time corporate mandatory training completions.

　　• Maintains stock of standard labels by identifying need through inventory reports and placing orders with appropriate printers.

　　• Performs the 3 years old quarterly label destructions.

　　• Authorizes client label order cancellations and/or billing corrections by verifying requests and informing Accounting of cancellation.

　　• Resolves client and supplier problems by investigating issues with concerned parties and relaying information.

　　• Maintains information systems by entering data regarding label orders, refunds, release orders, etc., into databases as well as filing and updating reference materials.

　　• Answers client questions regarding shipment status, address verification, label inventory, and UL mark clarification.

　　• Integrates continuous improvement concepts and techniques into all aspects of the Label Center.

　　• Performs other duties as directed.

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　　• University Degree (Equivalent to Bachelor’s degree) in business administration or a related discipline.

　　(or)

　　• Some University education plus prior experience of data entry and accessing data from databases and generally four years prior related customer service experience or equivalent.

　　• Has a general understanding of UL standard and combination label services.

　　• Demonstrates the ability to listen, learn and teach to effectively manage employees.

　　• Demonstrates the ability to manage performance through development of expectations and goals, managing employee relations issues, identifying and addressing training needs.

　　• Demonstrates the ability to present information in a concise, relevant and powerful manner.

　　• Demonstrates customer collaboration, project management and business acumen skills.

　　• Has strong customer focus and effective customer service skills.

　　• Able to build and maintain good working relationships.

　　• Proficiency in Spanish is a plus.

　　Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 129 years and is deeply engrained in everything we do.

　　People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.

　　Diversity & inclusion: UL is committed to celebrating acceptance, equity and inclusion of all people. We believe our diverse views when combined bring a greater representation of the world and a better representation of our customers.

　　Interesting Work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

　　Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

　　Total Rewards: Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level. We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights

　　UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

　　Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.