Description

　　Device OS lab management service team owns lab, infrastructure, device, logistic management to serve for device testing team across Beijing, Shenzhen and Shanghai offices. We plan/implement new and existing lab improvements with high service quality meeting stakeholder's ever-changing business requirement, we provide lab test environment solution compliance with IT/Lab policy, we manage all kinds of lab resources and optimize allocation, we continue lab automation enhancement of our services, looking for lab operation excellence opportunities (process, automation tools, service level) and set them at program level goals to track for closure. We play essential function role to support business continuity when large scale of outage or site impact occurs.

　　Position Requirement

　　You are a technical lead on your team and act as a subject matter expert for major lab services. You are viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team lab services and lab resources planning. You ensure all lab resources (space, host, device, networks, HW setups, ect.) are distributed and utilized with high efficiency, and implement new solutions for continue optimization before asking new resources. You lead lab multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions, and being customer obsession to think proactively and work to prevent support issues before risk/negative impact are realized. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, automation tools, and documentation. You participate in design reviews for LMS to identify and mitigate support risks. You work closely with development and TA/QA teams to improve the lab resource life-cycle and services/solution adoption. You have a deep understanding of testing device and its trouble-shooting, domain use-case and lab dependency environment, you are familiar with testing operating system and leverage best practices to provide robust lab services. You identify and develop tool drive lab operational excellence. You regularly work with management to assign tasks and projects to other Support Engineers. You design and develop complex high performing scripts and applications meeting lab service and management standards. You work with other Amazon leaders to share ideas and improve support across the company. You take a role in the technical strategic direction of the team. You play a significant role in hiring, mentoring, and training employees. You demonstrate excellent judgment when making decisions.

　　About the team

　　Device OS lab management service team owns lab, infrastructure, device, logistic management to serve for device testing team across Beijing, Shenzhen and Shanghai offices. We provide high service quality meeting stakeholder's ever-changing business requirement, we provide lab test environment solution compliance with IT/Lab policy, we manage all lab resource and optimize allocation, we continue lab automation enhancement of our service, looking for lab operation excellence opportunities (process, automation tools, service level) and set them at program level goals to track for closure. We play essential function role to support business continuity when large scale of outage or site impact occurs.

　　We are open to hiring candidates to work out of one of the following locations:

　　Beijing, 11, CHN | Shenzhen, 44, CHN

　　Basic Qualifications

　　4+ years of software development, or 4+ years of technical support experience

　　Experience scripting in modern program languages

　　Experience troubleshooting and debugging technical systems

　　Experience in agile/scrum or related collaborative workflow

　　Experience troubleshooting and documenting findings

　　Preferred Qualifications

　　Knowledge of distributed applications/enterprise applications

　　Knowledge of UNIX/Linux operating system

　　Experience analyzing and troubleshooting RESTful web API calls