We look forward to reviewing your application!All applicants must include a resume.Visa sponsorship not available.Contact us at 1.800.562.0999 x11111 with any questions.We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.As the Knowledge Management Specialist, you'll have the opportunity to work on a team that impacts staff and members in direct and meaningful ways, each and every day! In this role, you will support WSECU's knowledge management strategy and maintain high quality, up-to-date and searchable content on multiple platforms, including SharePoint. You will use established tools for knowledge capture, curation, cataloguing, and retrieval. You'll play a key role in promoting a culture of continuous knowledge sharing.We are a smart, fun group of people who are dedicated to providing our employees with the best service possible, so they can stay focused on serving our members and making their lives easier. At WSECU, we are committed to creating strong communities for our members, employees, and beyond. Come be a part of a team where your work will truly matter! Join our team at WSECU!Your day might include:Assuring quality service through responsive and positive interactions. Assisting in resolving problems by exercising good judgement and offering sound solutions.Creating new content for diverse audiences by parsing multiple sources of information. Reviewing, editing, and providing feedback on documents created by other authors/Subject Matter Experts (SMEs) to maintain continuity of content style and format. Engaging with SMEs to refine content and confirm accuracyIdentifying duplicate content and assisting in retiring stale knowledge to support the content lifecycleHelping lines of business identify their existing knowledge assets and create document inventories. Performing research on organizational resources to help the KM team understand what already exists and what needs to be createdAssist in conducting knowledge asset audits. Helping correct published content when global changes occur, such as department name changes, website link repair, or other changes impacting a large volume of contentReceiving, tracking, and distributing content feedback submitted by users. Responding to system user feedback and updating contentDocumenting and maintaining internal procedures for the Knowledge Management, Organizational Development, and Organizational Learning teamsSupporting the day to day function of the procedure management platform including individual user permissions, creating and maintaining user groups, performing mass content updates, cross-reference testing, and other updatesManaging the KM Team's SharePoint Site to facilitate resource sharingSupporting the day-to-day function of the organization's SharePoint intranet by assisting lines of business with page upkeep, user permissions, weblink repair, document uploads, and removing content at the Line of Business's requestRepresenting the KM Team on project teams, product and system launches, and training initiativesCreating, maintaining, and publishing reports that track Key Performance Indicators (KPIs) related to Knowledge ManagementMeeting individual goals in order to support the achievement of team goalsGiving and accepting constructive feedbackCommunicating positively to enhance team cohesionEnthusiastically working in a diverse environmentWhat you bring to the team:Associate's Degree in Data Science, Business Administration, or related field (Professional experience can be substituted