Posting Details

　　Position Information

　　Position/Classification Title Business and Technology Application Technician

　　Working Title Business and Technology Application Technician

　　Competency Level Journey

　　Position Number 200542

　　Salary Grade Equivalent 69/IT01

　　FLSA Non-Exempt

　　Appointment Type Permanent - Full Time

　　FTE 1 = 40 hours/week, 12 months

　　If time limited, duration date

　　Department Hiring Range $37,230 - $51,151

　　EEO-1 Category Administrative Support Workers

　　SOC Code 11-3021 - Computer and Information Systems Managers

　　Position Overview

　　Primary Function of Organizational Unit

　　The purpose of the University Registrar is responsible for maintaining the integrity of all student academic records, admissions, and registration information. Inherent in that function is the responsibility of disseminating information from those records as needed but within compliance guidelines established both by law (such as the Buckley Amendment, FERPA – Family Educational Rights and Privacy Act) and by University policy.

　　Primary Purpose of Position

　　The primary pupose of this position is to supervise, coordinate and implement new and/or improved functional and technical computer systems operations, especially with the Banner Student System.

　　Required Knowledge, Skills, and Abilities

　　Demonstated knowledge of the Banner Student Module and of WEBFOCUS; knowledge of general office procedures; knowledge of registration and records in a higher learning institution. Must be able to write and execute WEBFOCUS adhoc or standard reports with accuracy; must be able to trouble shoot functional systems problems and coordinate solutions with appropriate technicians; must be able to demonstrate and apply understanding of general skills and practices associates with the Registrar system activities; must be able to develop a logical flow of simple applications; must be able to design input/output and file specifications; must be able to develop policy and procedures manuals as it relates to functional and technical system activities.

　　Minimum Education/Experience

　　Associate’s Degree in Computer Programming; or Bachelor’s Degree with nine credit hours in programming; or equivalent combination of training and experience.

　　All degrees must be received from appropriately accredited institutions.

　　Licenses or Certification required by Statute or Regulation

　　N/A

　　Equal Opportunity Employer

　　North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

　　Work Hours Monday - Friday 8-5

　　Position required to work during periods of adverse weather or other emergencies No

　　Campus Security Authority Designated Position No

　　Key Responsibilities and Related Competencies

　　Required Competency Planning and Organizing

　　Duties

　　Demonstrates in-depth knowledge and ability to plan and organize priorities of the cyclical sequence of events for the Registrar’ Office as it relates to functional and system processes. Ability to develop policy and procedure manuals as it relates to functional and technical system activities. Ability to work independently and manage job responsibilities with minimal supervision and to adapt professionally to unanticipated situations.

　　Required Competency Program Management

　　Duties

　　Demonstrates the ability to develop solutions to meet the needs of the group. Ability to think through project alternatives and help turn ideas into outcomes.

　　Demonstrates ability to develop project/solutions with regards to Registrar systems.

　　Required Competency Technical Knowledge

　　Duties

　　Demonstrates working knowledge of the Banner Student module as it relates to Registrar’s Office activities. Ability to write and execute WebFocus adhoc or standard reports with accuracy and the ability to troubleshoot functional system problems and coordinate solutions with appropriate technicians. Demonstrates and applies an understanding of general skills and practices associated with the Registrar system activities.

　　Required Competency Technical Solution Development

　　Duties

　　Demonstrates ability to follow standard operating procedures to implement routine solutions of low to medium complexity for customer. Ability to develop a logical flow of simple applications and the ability to design input/output and file specifications. Ability to integrate knowledge and skills from other functional areas to address work assignments and problems of simple to medium complexity.

　　Required Competency Technical Support

　　Duties

　　Demonstrates ability to resolve some non-routine problems. Applies technical understanding to the resolution of problems of medium complexity and demonstrates the insight to spot trends in reocurring problems and assisting in developing solutions.

　　Required Competency Consultancy Skills

　　Duties

　　Understand the customer needs and resource limitations in order to provide appropriate services to the customer.

　　Posting Detail Information

　　Posting Number SPA01296P

　　Open Date 11/02/2023

　　Close Date 01/31/2024

　　Special Instructions to Applicants

　　Applicant Documents

　　Required Documents

　　Resume/CV

　　List of References

　　Optional Documents

　　Cover Letter

　　DD-214 (for Veterans Only)

　　Supplemental Questions

　　Required fields are indicated with an asterisk (*).

　　Explain your working knowledge of Microsoft Office Suite Applications.(Open Ended Question)

　　Explain your working knowledge of Student Banner or an equivalent system.(Open Ended Question)

　　Explain your working knowledge of with FERPA Guidelines.(Open Ended Question)

　　Explain your working knowledge of report and file maintenance.(Open Ended Question)

　　What is your experience in technical report writing/production of ad hoc and scheduled reports?(Open Ended Question)

　　Please explain excellent customer service.(Open Ended Question)

　　Explain your experience working in a Team environment and what it means to provide great customer service.(Open Ended Question)

　　Please provide your definition of exceptional customer service.(Open Ended Question)

　　1801 Fayetteville St., Durham, NC, 27707 // 919-530-6334 //© 2015 NORTH CAROLINA CENTRAL UNIVERSITY

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