Career Area:

　　Business Technologies, Digital and Data

　　Job Description:

　　Your Work Shapes the World at Caterpillar Inc.

　　When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

　　The Opportunity

　　You will play a critical role in leading and mentoring the vendor management operational team that manages vendor contract policies. Assist with vendor selection, negotiation, and purchasing IT products and services. In this role you will help enable efficiencies through reporting, process, and tool improvements for the Vendor Management and Cat Digital partner.

　　Responsibilities

　　Lead operations teamefforts performed by outsourced and/or offshore vendors and teams.

　　Establish requirements and help build process, reports, and tool improvements for our IT team to develop

　　Arbitrating claims or complaints occurring under the performance of contracts.

　　Developing and implementing processes and tools for different types of contracts, risk assessments, disputes, and issue resolutions, etc.

　　Conducting analyses of existing vendor networks to assess their capability of meeting business objectives; recommending new vendors in terms of capacity.

　　Negotiating, extending, terminating, and renegotiating contracts for the acquisition of equipment, materials, products, or services.

　　Skill Descriptors

　　Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

　　Level Extensive Experience:

　　Analyzes and fully documents client requirements.

　　Applies experience to developing and executing multiple consulting assignments.

　　Works with client to identify alternative solutions and associated pro's and con's.

　　Prepares proposals and presentations for a consulting opportunity.

　　Manages all aspects and phases of a consulting relationship.

　　Monitors consulting assignments versus expectations.

　　Knows how to direct the team on monitoring SLAs, payment forecasting, and invoicing through our established tools (GEP Smart and Coupa).

　　Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

　　Level Extensive Experience:

　　Ensures negotiators have awareness of complementary yet diverse interests.

　　Successfully completes significant negotiations, both internal and external.

　　Details the risks of negotiation breakdown from each party's perspective.

　　Protects own position, while demonstrating willingness to achieve win-win.

　　Identifies similarities and differences in position and assesses impact on discussions.

　　Detects and addresses lack of progress or a stalemate.

　　Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

　　Level Working Knowledge:

　　Provides prompt and effective responses to client requests and interactions.

　　Monitors client satisfaction levels on a regular basis.

　　Alerts own team to problems in client satisfaction.

　　Differentiates the roles and responsibilities in a business relationship.

　　Works with clients to address critical issues and resolve major problems.

　　Product and Vendor Evaluation: Knowledge of product and vendor evaluation; ability to implement processes for the evaluation and selection of products, tools, services and infrastructure components ensuring they are in line with an organization's business needs and architectural principles.

　　Level Working Knowledge:

　　Assists in selecting suitable products and vendors within the organization.

　　Analyzes and prioritizes products and vendors in the marketplace.

　　Follows the established processes and procedures for product and vendor evaluation.

　　Understands the software requirements by cooperating and consulting with architects and other IT professionals.

　　Follows stated requirements, including local selection criteria and standards for product and vendor evaluation.

　　Software Licensing: Knowledge of the legal practices, considerations and management of software licensing; ability to implement, support and update software licensing processes.

　　Level Working Knowledge:

　　Differentiates between software purchasing and software licensing processes and considerations.

　　Follows established legal and maintenance requirements for licensed software.

　　Participates in defining the requirements for software licensing processes.

　　Updates and maintains existing licenses, with and without escrow agreements.

　　Implements software licensing standards and best practices used within the organization.

　　Contracts Management and Administration: Knowledge of policies, standards and processes of how to manage and administer contracts; ability to use proper processes and practices for managing and administering a variety of contractual agreements.

　　Level Extensive Experience:

　　Supervises management and administration for a wide variety of contracts.

　　Advises on the practices and considerations for upgrading existing contracts and solving complex contract management problems.

　　Trains others on how to use advanced technologies and tools for contracts management.

　　Develops standard processes to maximize contracts efficiency and effectiveness.

　　Evaluates operational issues and considerations in contract enforcement.

　　Anticipates contract issues and manages risk regarding legal issues.

　　Global Sourcing: Knowledge of global sourcing; ability to procure raw materials, components, services and equipment in a global arena.

　　Level Working Knowledge:

　　Helps organization meet global sourcing goals.

　　Searches for international suppliers that meet specified criteria.

　　Assists in developing proposals for purchases and collaborations with international suppliers.

　　Carries out steps, under supervision, to move from low-risk to higher-risk items with new suppliers.

　　Compiles for comparison purposes estimated landed costs and lead times from international suppliers.

　　ITIL Service Delivery: Knowledge of ITIL Service Delivery; ability to apply ITIL processes and standards for managing the provision of IT services in line with customer expectations.

　　Level Extensive Experience:

　　Monitors effectiveness of ITIL delivery processes, tools, and procedures; recommends improvements.

　　Elaborates on all services the data center must provide to the business to adequately support it.

　　Has experience with all aspects of delivering IT services to internal or external customers.

　　Participates in integrating service delivery with other ITIL processes.

　　Describes the interaction and relationship between all the major delivery processes.

　　Explains tools and techniques for tracking and improving the cost of delivering a service.

　　GEP and Coupa Experience:

　　Extensive knowledge of GEP and Coupa tool and processes.

　　Experience with PowerApps and PowerBI is preferred.

　　Top candidates will have certifications in contracting and negotiations.

　　This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

　　About Caterpillar

　　Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

　　Final details:

　　Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

　　#LI

　　Any offer of employment is conditioned upon the successful completion of a drug screen.

　　EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

　　Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

　　There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

　　Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.