At Insitu, a Boeing company, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and inclusion are core values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Level 3 Support Technician - Troubleshoots, services, and repairs a wide variety computer hardware, software, and AV equipment. Provides IT support to customers, responds to service requests, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Maintains support logs and issues tracking, provides instructions to user on a wide variety of applications and equipment. Must be technically capable and a self-starter with strong organizational and customer service skills.Desired Attributes and ExperienceCustomer service mentalityStrong organizational and time management skillsExcellent verbal and written communication skillsStrong interpersonal skillsReliableAdvanced understanding of computers, networks and softwareExperience using MS Office applications: Word, Excel, Outlook, TEAMSHigh attention to detailAbility and willingness to work in a collaborative team environmentAbility and willingness to quickly learn new technology and softwareAbility to lift 35 lbs.Responsibilities and DutiesInitial system configuration of computers, peripheral equipment, and softwareDevelops standard guidelines to be used for self-help and/or responding to customer requestsRespond to tickets in accordance with established guidelinesRecord, track, and document the help desk request problem solving process including actions taken through to the final resolutionRespond in timely manner to requests and issuesRepair and replace equipment as neededProvide onsite and remote support to end usersElevates and coordinates out of scope technical issuesAssesses needs and recommends hardware or software to meet end user needsEnters purchase requisitions as necessaryEducation and Experience:Associate degree in a related discipline and 3 years of related experience.Proven experience with Insitu systems.Must be able to commute to Hood River, OR. Position is an on-site role.At Insitu, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.Insitu also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability programs and a number of programs that provide for both paid and unpaid time away from work.The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire.Please note that the salary information show below is a general guideline only. Salaries are based upon candidate experience, qualifications and work location.Compensation Range: 25.60 - 35.20EEO StatementAll information will be kept confidential according to EEO guidelines.Equal Employment Opportunity: Insitu's policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or veteran status. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation and benefits and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated.