The IT Support Technician II is responsible for the setup and maintenance of workstation computers in the organization and other related IT duties. Includes the installation of hardware and software, troubleshooting and repair, software configuration, and IT equipment logistics.Essential Duties:Provides support for both Windows and Macintosh computers, printers, MFPs, and other related IT equipmentProvides support for AV including projectors, video conference equipment, and audio systemsSets up and installs software (e.g. Microsoft Office, Adobe products)Coordinates and supports IT loaner equipmentServes as support staff for events both in and out of normal business hoursTroubleshoots complex workstation problems, often involving scientific equipmentWorks with the systems group to ensure end-user devices have security patches and updated softwareAssists with management of software licenses, and planning and procurement of hardware, software, and other itemsMaintains accurate inventory including tracking of end-of-life computersAssigns tickets in the Helpdesk customer support applicationSupervisory Responsibilities:NoneRequired Education, Skills & Experience:High school diploma or equivalent (e.g. GED)Three (3) or more years of workstation and/or AV support experience or equivalent combination of training and experienceStrong client service orientationStrong interpersonal skills with the ability to work effectively with a diverse population and range of personalitiesDemonstrated ability to independently manage time and prioritiesAbility to troubleshoot/problem solve technical issuesAll ISB staff members are expected to have baseline technical skills and the ability to communicate effectively and appropriately over email, the intranet/forum, etc. Employees should be able to use Word, Excel, Outlook and PowerPoint at a functional level.Preferred Qualifications:An Associate's degree in Information Technology or related fieldPhysical Demands:Position is in a typical office environment with no adverse environmental conditions expected. Regularly requires sitting for extended periods. Regularly required to lift and/or move up to 20 pounds. Frequently required to communicate with others using voice and hearing to exchange information. Regularly requires repeating motions that may include hands, wrist, or fingers (e.g. using a computer keyboard and mouse). Specific vision abilities required by this job include close vision and distance vision.ISB is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.Pay Range:$25.25 - 38.31 hourlyBenefits:ISB is an EOE (M/F/veteran/disability status)