POSITION: IT Support Technician

　　REPORTS TO: Director of IT Systems & Support

　　DEPARTMENT: Information Technology (IT)

　　FLSA STATUS: Salaried, Exempt

　　Summary

　　As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

　　As a member of the Information Technology Team, the IT Support Technician reports to the Director of IT Systems and Support. This role focuses on management and oversite of all IT related support and maintenance needs including providing hands-on support to ASM Global’s West Conshohocken corporate staff. Additionally, the IT Support Technician works with other team members to provide remote end user support for venue locations as needed.

　　Key Responsibilities

　　Management of corporate network operations center equipment. Inspections including approval and signoff that inspections and maintenance is successfully completed.

　　Management and implementation of IT equipment procurement, configuration, deployment, and acceptance approval.

　　Procurement and acceptance approval of IT related peripherals and supplies

　　Management and tracking of hardware warranties, and software licensing and equipment end-of-life refresh requirements.

　　Manage 3rd party support vendor relationships and tickets.

　　End User Support for Microsoft Windows and Apple computers.

　　Assistance with Microsoft Cloud and on-premises systems support and change management (Office 365, Azure/Entra Autopilot etc.).

　　Training of new employees on IT related equipment usage and policies

　　Ensure timely resolution of end user support requests and through ticket approval and closure.

　　Development, management and maintenance of IT knowledgebase and documentation.

　　Assistance with legal compliance system periodic reviews and testing.

　　IP phone and voicemail training, management and support.

　　Mobile phone support.

　　Monitor backups and report/escalate any issues.

　　User account moves, adds, changes, password resets, and related tasks.

　　Conference room audio visual support.

　　Qualifications

　　Proficiency in Microsoft Teams and Office 365

　　Azure/Entra experience

　　Ability to multi-task, prioritize and work both independently and in a team environment.

　　Ability to interact effectively with all levels of staff and management.

　　Strong written and verbal communication skills

　　Strong problem-solving skills

　　Education and Experience

　　Associate degree (or higher) in a technology-related field

　　Equivalent experience or certifications in lieu of degree

　　Note

　　The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

　　ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

　　Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

　　Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.