Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

　　Splunk IT is looking for an on-site Costa Rica based Global IT Support Specialist who is accustomed to providing the highest level of in-person, and remote support to our Employees. You will thrive in an environment that appeals to your self-sufficient and resourceful nature, while working closely with your counterparts to provide technical assistance and support related to computer systems (Windows and Mac), hardware, and software. This is an excellent opportunity to be part of a growing organization with a bright future. Service Desk Analysts are responsible for responding to queries, completing diagnostic triage, isolating problems as well as providing and implementing sound solutions.

　　Responsibilities:

　　Support the local Splunk staff based in the Costa Rica office as well as staff throughout the AMER region.Assist new hires during the onboarding process to ensure their IT-issued equipment functions as planned, as well as providing basic introductions to some of the IT systemsProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Resolve technical problems in partnership with the broader IT Ops team with Local Area Networks (LAN), Wide Area Networks (WAN), and WIFI.Write training materials: How-To documents, FAQ's, etc.Support on site DialPad phone systemBe the hands of Corporate IT for Server and Network issuesRespond to queries either in person, on the phone or via emailMaintain daily performance of computer systems.Triage problems by asking appropriate questions to determine the nature of the problem.Follow up with end-users to ensure issues have been resolved.Configure new users' systems and install computer peripherals as neededImage, configure, pack, and ship computers for new starters in remote officesBe responsible for providing break/fix services to Splunk assets including, but not limited to Apple devices, PCs, mobile devices.Install, modify, and repair computer hardware and software.Participate in Global IT initiatives and projectsGain a basic understanding as to how Splunk uses Splunk internallyRequirements:

　　3-5 year experience of providing desktop support3-5 year experience in fixing hardware as well as software installations2+ year experience in supporting Gmail and Gsuite in an enterprise environmentMaintaining & Troubleshooting corporate PCs, Macs, AV equipment, printers, faxes, and phone systemUnderstanding of IPv4 subnetting, TCP/IP, and networking technologies up to and including DNS, DHCP, and VPNsKnowledge and experience with Cat6 and OM3 cabling, including connectors and termination, and diagnosing physical-layer network issuesExceptional communication skills, verbal and written at all levels of an organization up to and including executive level managementPreferred knowledge and experience: These are a huge plus.

　　Prior knowledge or exposure to Splunk, while not required, is a plusA+, Network +, or other IT industry standard certifications desirableEducation:

　　BS or MS in Computer Science/Information Systems or equivalent experience requiredSplunk is an Equal Opportunity Employer

　　At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

　　Note:

　　Base Pay Range

　　Costa Rica

　　Base Pay: CRC 19,200,000.00 - 26,400,000.00 per year

　　Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

　　Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.