NorthWest Research Associates (NWRA; www.nwra.com) is a 70-person earth and space scientific research group, owned and operated by its scientists with three offices in the Western US. The person hired into this position will be based inthe Seattle, WA office, working primarily in-person. The position would be part of a company-wide IT Team to support the IT infrastructure. This is a full-time position, but applicants wishing to work 75% time are also welcome to apply. Travel may be required to the other two NWRA offices, located in Boulder, CO and Monterey, CA. The successful applicant should be eager to wear multiple hats as they will perform a wide variety of duties.  

　　The successful candidate will most immediately provide technical IT assistance to users located in all three offices as well as remote workers, troubleshoot problems with computer hardware and software, and collaborate with the company IT Team on network health and security, and can grow into additional IT tasks, including scripting. 

　　NWRA offers a competitive salary and generous benefits package, with medical, dental, life, long-term disability and long-term care insurance, 401(k) matching with profit-sharing contributions, and 7 weeks of earned personal and holiday leave per year. Compensation is competitive with similar university positions. .? The salary range for this position as IT Systems Support is $60-70K. Factors such as academic credentials, relevant experience, skills, and location will influence the actual salary offered to the incumbent. 

　　This is an excellent opportunity for a highly motivated professional with strong analytical and interpersonal skills who wants to grow and learn new technology, and who likes variety in the job. This position reports to the Business Information Systems Manager.  

　　US citizenship required.

　　NWRA is a federal contractor and an Equal Opportunity Employer for minorities, women, veterans and disabled individuals. 

　　Detailed Job Duties Shared by the IT Team 

　　Apply knowledge of computer hardware, software, and networking to identify, investigate, and resolve issues. Collaborate to resolve "Help Desk" issues regarding network connectivity, VPN, printing, user login, smart cards, encryption, software packages, VOIP phones, and other hardware, software, and network issues as encountered. 

　　Guide users through diagnostic and troubleshooting steps to fix problems via email, phone, teleconference, and in person.