At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

　　IT Support Partner (ITSP)

　　We are looking for an IT Support Partner to support our Residential HVAC Manufacturing facility. This role will provide advanced onsite break/fix support (PC’s and Zebra Printers/RF Scanner/Vehicle Mounting units/RFID Readers). The ITSP will align business needs to IT hardware and network capabilities. Supporting business/sector-specific infrastructure and hands-on activities of network and server infrastructure. This role will identify opportunities to leverage and improve IT infrastructure, developing improvement recommendations to optimize service delivery.

　　This will be a Second shift role, and hours will be Monday - Friday 3:00 pm - 12:00 am also include supporting planned operation during the weekends remotely.

　　Location: 6200 Troup Hwy, Tyler Texas, 75707

　　Primary Responsibilities:

　　The first point of contact on Customer Support/Escalations for all IT issues

　　Coordinate resolution with appropriate support areas as necessary

　　Provide feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues.

　　Analyze available metrics, reports, and other information to identify trends and needs.

　　Explore opportunities in the customer support and business processes to help improve customer experience

　　Comply and track SLA’s to meet business expectations

　　Responsible for increasing CSI (Customer satisfaction index) score

　　Participate and support in RIE and VSA events

　　Responsible for all infrastructure projects like network upgrades, RFID Scanner/Readers, Warehouse units

　　Partner with facilities for PLC integration

　　On-site support for all infrastructure equipment issues changes, additions, and testing

　　Qualifications:

　　2+ years of experience with technology support

　　1+ years of Manufacturing/Distribution IT Support

　　Strong Troubleshooting skills

　　Experience supporting Windows 10 environment

　　Experience working with and keeping different levels of leadership

　　Experience working directly with customers

　　Knowledge and understanding of application integration with hardware

　　Experience working with Microsoft Office Products

　　Knowledge and understanding of IT hardware and network capabilities

　　Base Pay Range: $45.000-96,000

　　Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

　　We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in their professional and personal lives. We are proud of our winning culture, which is inclusive and respectful at its core. We share a passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

　　We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.