Reference #: 2020730Carnegie Mellon University is a private, global research university that stands among the world's most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we invent it. If you're passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here!

　　The SCS Computing Facilities group is looking for an outgoing, talented, and dedicated IT Support Consultant to join our team. This is an exciting, dynamic, and highly visible role for someone who is as passionate as we are about technology and supporting one of the world's premier institutions for computer science research and education. In this position, you will be responsible for providing superior customer service and quality technical support to the faculty, staff, and students at the School of Computer Science.

　　Your core responsibilities will include:Collaborate and consult with end users on computing needs. Provide hardware recommendations and specify, quote, and order equipment.Diagnose, troubleshoot, and repair hardware problems on laptop and desktop computer systems and complete/maintain vendor certifications required to order replacement parts directly from manufacturers (Dell, Apple, etc.).Install, upgrade, and maintain operating systems (Windows & Apple) and various software packages.Document and track all incidents in an incident management system such as ServiceNow.Identify emerging high-impact issues. Communicate these to management and escalate to appropriate teams.Participate in the development and maintenance of support documentation and training materials for a wide variety of audiences including students, faculty, and staff.Collaborate with other teams across SCS Computing Facilities and CMU, to resolve issues and address concerns.UPS management which includes ordering, replacing, and disposing of batteries.Coordinate the delivery, setup and or removal of SCS computing equipment to and from offices and labs.Decommission and recycle equipment per SCS Computing Facilities and CMU guidelines.

　　Inclusion and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who can effectively interact with a varied population of diverse audiences. We are looking for someone who shares our values and who will support the mission of the university through their work.

　　Qualifications:Associates degree in a related field; Bachelors preferred.1-year minimum work experience in desk side/desktop support, local IT, help desk, enterprise, or consumer/retail tech support.Good interpersonal communication skills, problem solving skills, adaptability, technical acumen, and the desire to grow and develop your skills and knowledge.Experience in academic environments is preferred.Ability to lift and move equipment up to 50lbs.A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

　　Requirements:Successful background check

　　Joining our team in this position opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you're covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore: .

　　At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role's responsibilities, your invaluable work experience, and the knowledge gained thr ugh education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

　　Are you interested in this exciting opportunity?! Apply today!

　　LocationPittsburgh, PAJob FunctionSystems Administration and SupportPosition TypeStaff - RegularFull Time/Part timeFull timePay BasisHourlyMore Information:

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　　Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.

　　Carnegie Mellon University considers applicants for employment without regard to, and does not discriminate on the basis of, gender, race, protected veteran status, disability, or any other legally protected status.