IT Support Analyst

About Essity

Essity is currently searching for an IT Support Analyst. This position will be based out of our Harrodsburg location.

About the Role

This role will provide basic IT support to customers following defined Service Management procedures. Responsibilities will include acting as main point of contact for troubleshooting network issues, software issues, and equipment issues.

Must be located in Dansville or Harrodsburg, KY.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

Installation and replacing end user IT workplace equipment (pcs, smartphones, printers, collaboration tools)

Support managing local servers and networks in collaboration with global IT teams

Processing and taking ownership of tickets from customers

Administration of IT assets (hard- and software)

Training and education of users in relation to IT workplace and collaboration tools

Project Management as well as Vendor Management

Contributing to improvement of IT services and knowledge databases

Supporting local applications (where applicable and in line with global policies)

Following (internal and external) audit requirements

Who You Are

Formal education in computer science, business or related field, professional experience, or combination of education and experience/certifications to effectively execute duties upon hire

Two - Five (2-5) years desktop experience in Information Technology

Solid understanding of Microsoft Windows Operating Systems and Microsoft Office

Understanding of ITIL best practices preferred

Requires sound working knowledge in personal computing environment

Desire to provide the highest levels of service to customers

Above average communication skills, verbal and written

Great interpersonal skills

Good problem solving, decision making, resolution, and organizational skills

Ability to lift up to 50 pounds

Occasional after hours and on-call support required

Travel: Ability to travel between local sites daily and some domestic locations, if necessary.

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Caring Culture | Empowerment Engaged People | Work with Impact and A Powerful Purpose | Individual Learning Career Growth | Health Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Total Reward

Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

Additional Information

The Company is committed to equalemployment opportunity and providingreasonable accommodations to qualifiedcandidates and employees pursuant toapplicable law. We value and encouragediversity and solicit applications from allqualified applicants without regard to race,color, gender, sex, age, religion, creed,national origin, ancestry, citizenship, maritalstatus, sexual orientation, physical or mentaldisability, medical condition, military andveteran status, gender identity or expression,genetic information, or any othercharacteristic protected by federal, state, orlocal law.

If you require reasonableaccommodation as part of the applicationprocessplease contact

[email protected]

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

Application End Date:

Job Requisition ID:

Essity246339

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity