IT Support Analyst

　　Location IL, Mt. Prospect

　　Department Information Technology

　　Employment Type Full Time

　　Have you ever used the self-checkout in a Wal-Mart, Target, or Home Depot? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

　　We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

　　Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

　　WHAT YOU’LL BE DOING

　　As an IT Support Analyst, you will spearhead process enhancements, standardization initiatives, and the deployment of solutions that cater to endpoint technology needs and boost customer service. Working within a global team, you will serve as a technical leader and escalation point for members of the team and report into the Manager of Global IT Operations and Client Support.

　　The IT Support Analyst will have a direct impact on our IT Operations and Client Support group, responsible for:

　　Lead the development of end-user technology-related projects to meet both current and future business requirements

　　Assess systems and processes, and propose enhancements from both a technological and business process perspective

　　Offer expert technical guidance and serve as a point of escalation for other team members

　　Utilize ITSM tool to create, track, and resolve Incidents and Service Requests

　　WHO WE’RE LOOKING FOR

　　You will bring SCCM/Microsoft Endpoint Manager and Intune Administrator knowledge with well demonstrated success in leading configuration and upgrades of endpoint hardware, software, and operating systems.

　　Qualifications and Requirements

　　Bachelor's degree in computer science, management information systems, or equivalent

　　Minimum of 5 years’ experience managing a Windows endpoints

　　Experience leading technology projects, including major software/OS upgrades and hardware refreshes

　　Proficiency in the installation and configuration of common desktop productivity tools (Office 365, Adobe, Chrome, Edge)

　　Excellent customer service skills

　　Strong analytical, problem-solving, and communication skills (written and oral)

　　Ability to manage multiple projects, activities, and tasks simultaneously and meet deadlines

　　Quick learner with the ability to grasp new concepts, hardware, and technologies.

　　Experience with change management

　　Flexible to work outside of normal working hours

　　Personal Attributes

　　Action Oriented: You display a sense of urgency and are known for being a timely decision maker

　　Analytical Thinker: You need to have insight and enjoy solving problems

　　Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to project team needs

　　Flexible: You are comfortable wearing many hats and able to shift priorities as needed

　　Comfortable with innovation: You have passion for continuous improvement and are always seeking a better way to do things

　　Organized: You assemble all necessary materials and information before starting a task

　　Quality written communication: Your writing is concise and descriptive, and you believe it is necessary to “overcommunicate” project status/updates

　　Technical Knowledge/Experience:

　　Essential:

　　SCCM/ Microsoft Endpoint Manager / Intune Administration

　　Windows 10 / 11 Administration

　　PowerShell Scripting

　　Microsoft O365 Administration

　　Microsoft Teams Administration

　　MS Active Directory/Entra Administration

　　Group Policy

　　Basic Networking TCP/IP

　　Desirable:

　　ITIL certification

　　SharePoint Online

　　Multi Domain Support

　　WHAT WE’RE OFFERING

　　Flexible work environments

　　Defined career growth plans with opportunities to go outside of your “comfort zone”

　　“Team Building activities that support innovation”

　　Generous paid time off, including sick and holiday

　　Medical, dental, & vision insurance

　　401K with Company contribution

　　Flexible spending accounts

　　Life insurance and disability benefits

　　Discounts for childcare

　　Tuition assistance

　　Community involvement and volunteering events

　　Opportunities to travel and work at our global sites

　　Sound interesting? Come see why we are OneCPI!

　　CPI is part of Crane NXT

　　Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

　　Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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