Overview

　　This position will be based at our Virginia Beach, VA campus location

　　Transform your Career at ECPI University

　　Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.

　　ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.

　　Benefits of Employment

　　ECPI University provides comprehensive benefits to full-time employees, some of which are highlighted below:

　　Tuition scholarship program available to full-time employees and their immediate family members after 90 days of employment

　　Competitive compensation and medical/dental benefit plans

　　PTO and holiday pay

　　401(k) participation with possible employer contributions

　　Part-time and Adjunct employees have a different list of benefits that can be provided when requested

　　The IT Support role refers to the services and assistance provided to individuals who encounter technical issues or require help with their computer systems, software applications, hardware, networks, and IT-related problems. IT support professionals play a crucial role in ensuring the smooth operation of technology in educational settings.

　　Responsibilities

　　Identify and diagnose technical problems, such as software errors, hardware malfunctions, network issues, or security breaches.

　　Resolve technical issues efficiently and effectively, either through remote assistance or by providing on-site support when necessary.

　　Offer basic training to users on how to use software applications, hardware devices, and IT tools effectively.

　　Maintain clear and professional communication with users, providing updates and explanations during the support process.

　　If an issue cannot be resolved at the first level of support, escalate it to higher-level technical support or relevant departments while keeping users informed.

　　Assist students, faculty, and staff with access to IT services provided.

　　All other duties and responsibilities as assigned.

　　Qualifications

　　Education/Experience

　　AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)

　　0-5 years previous experience as a consumer support technician

　　Skills/Abilities

　　Excellent customer service skills

　　Excellent oral and written communication skills

　　Detail oriented

　　Ability to lift 5-25 pounds safely

　　ECPI University is proud to be an Equal Opportunity Employer.

　　Join our Talent Community! (https://careers-ecpiuniversity.icims.com/jobs/10135/it-support/job?mode=apply&apply=yes&in_iframe=1&hashed=-336114574)

　　Requisition ID2024-10135

　　of Openings1Employment StatusFull Time

　　Posted Date4 days ago(1/22/2024 7:15 PM)

　　Job FamilyIT/Technical

　　CompanyECPI University

　　StateVirginia

　　CityVirginia Beach

　　CountryUnited States