"Job#: 2011216Job Description:IT Specialist SeniorDesk Side Support Services Provide support for unclassified, classified, Developer, Naval Nuclear Propulsion Information (NNPI), Embarkable, and Transactor seats, on-site or remotelyDiagnose and repair computer hardware malfunctionsDiagnose and repair malfunctions of certified software installed on computersDiagnose and repair computer and peripheral connectivity issues (Ethernet, Wi-Fi, Virtual Private Network [VPN]) and coordinate with Network Services or Network Operations Center (NOC), as requiredDiagnose and repair certified peripheral malfunctions (e.g., printers, scanners, Multi-Function Devices [MFDs], keyboard) on a best effort basis, or coordinate with vendor for warrantee maintenancePerform Move/Add/Change (MAC) actions such as computer relocation, installation/removal of certified peripherals, installation/removal of certified Government Off-the-Shelf (GOTS) software, data transfer, etc.Reimage computers using current imageProvide expedited support for very important people (VIPs)/executive very important people (EVIPs) and have access to VIP Service Desk supportHave the ability to escalate issues to higher tier support staff, as requiredProvide assistance with using seat services (VPN, anti-virus, Wi-Fi, etc.) (training).Wireless Local Area Network (WLAN) Support (Where Installed)Services will include collaboration with Network Services technicians to diagnose and repair WLAN connectivity issues.Video Teleconference (VTC) SupportCollaborate with Network Services and VTC services to diagnose and repair VTC malfunctionsProvide assistance with using certified VTC equipment connected to the Navy Marine Corps Intranet (NMCI).Active Directory (AD) Support (as permitted)Perform MAC actions for user and GOTS software objects in ADHide/unhide user accounts in Exchange Global Address ListManage distribution and security group properties, membership, and ownershipUpdate user account display information not centrally managed and propagated by MilConnectEscalate as needed to perform advanced system administrative tasks in AD and servers (as allowed by current SMIT Program policies and procedures).Network Performance SupportCollaborate with local and NOC Network Services teams to diagnose and repair network performance issues, including Deployable Site Transport Boundary (DSTB)Track and report outages and degraded performance to Customer POC.File SharesFile share tasks may require escalation to other teams, such as Capacity Management and Storage Management and are limited by current policy and available tools; therefore, they will be performed on a best-effort basis to:Assist the Customer with managing S: drive and additional storage spaceBackup Customer share permissionsAdd quotas to lower level foldersProvide reports on space used, space available, number of files, and types of filesDiagnose, correct, or escalate for correction file share performance issues.Ticket Tracking and ManagementCreate/update trouble ticketsCreate/update change ticketsAdministrative Provide activity reports with a mutually agreed content, format, and scheduleAssist Customer with IT asset inventory management, control, refresh, and disposition, in accordance with Customer and SMIT policies and proceduresKeep Customer POC abreast of network changes, trends, incidents, outages, etc., in a mutually agreed format and schedule.Mobility DevicesDesk Side Support Services will include the ability to deploy or trouble-shoot Government-Furnished Equipment (GFE) mobile devices (cell phones, tablets and MobiKey devices) so they can effectively receive Enterprise Mobility services as permitted by applicable Government/Program policies, procedures and SMIT contract scope.Task SupportThe tasks identified above address a variety of typical Premier Desk Side Support Service requirements common to the majority of Customers and provide Customers the ability to take advantage of enhanced capabilities as needed.Provis on of services and associated pricing includes personnel resourced with a cellular phone, to address intermittent continuity of service requests outside of the normal service delivery schedule that was mutually agreed to at the commencement of services between the Contractor Project Manager and Customer designated POC (e.g after hours and weekends).REQUIRMENTS:Ten plus (10+) years of IT experience including Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT).Bachelors Degree in CS, MIS, Business or related fieldCompTIA S+, IAT level II or above requiredMust possess a Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), Microsoft Technology Associate (MTA).