Country  1

　　United States of AmericaState / County  1

　　PennsylvaniaCity  1

　　MorgantownDivision  1

　　Metals

　　Company  1

　　TIMET DivisionFunction  1

　　Information TechnologyWorkplace Type  1

　　On-SitePosition type  1

　　Full Time

　　Opportunity ID

　　11525Company Profile  1

　　With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.Job Description  1

　　This Site Liaison role is responsible for the provision of quality, IT support services for the company's IT infrastructure with emphasis on customer service and satisfaction. They serve as the sites primary IT contact and liaison between local plant personnel and the PCC Metals Group IT Organization.Essential Functions:Responsible for the daily monitoring, maintenance, and availability of computer hardware on siteInstalls personal computers, software, and peripheral equipmentAssist with network, server and VoIP telecommunication support as neededStrives to promptly resolve technical support issues and address user questions and requests at the instruction of the IT Service DeskFacilitates problem resolution by reviewing ticket assignments, gathering additional information, updating tickets, proactively providing status to customers, and driving the ticket resolution processEnforces IT policies, procedures, and standards, including systems security, to ensure conformity with all information systems and company objectivesActs as a key escalation point for critical IT problems and customer complaintsBuilds relationships with customers and strive to understand their problems and needsMaintains effective communication with the IT Service Desk and the IT organizationProvide best effort support for associated home grown and plant engineering systemsAdditional Functions:Point of contact for outside vendors, contractors and consultantsProvision of 'after-hours' support when its requiredBe available to work at other PCC locations when requiredStay abreast of new technologies, strategies, and services related to areas of responsibilityResponsible for local inventory tracking and hardware/software storage and deploymentRequired Skills and Knowledge:Broad understanding of Microsoft client / server systems, networking, Microsoft Windows Operating Systems, and Microsoft Office productivity toolsExcellent customer service, telephone etiquette, and interpersonal skillsStrong troubleshooting skillsExcellent organizational and time management skillsStrong oral and written communications skills (technical and non-technical)Ability to work productively either independently or in a collaborative team environmentAbility to solve problems independently, quickly, and completely and to communicate and present to diverse types of audiences (management, teammates, users, vendors, and other staff)Capable of managing small projects and problem resolution in a cross-functional environ entAbility to demonstrate and maintain a high level of initiative, motivation, drive, goal orientation, and positive moralMinimum Education/Experience Requirements:Recognized qualifications in Computer Science, Business or a related discipline; equivalent experience acceptable2+ years of analytical job experience in an Information Technology organization2+ years of systems administration or technical support experienceExperience with Incident Management ticketing systems is desirableSAP experience is desirableCharacteristics and Competencies:Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respectProblem Solving - Uses rigorous logic and methods to solve problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answersInterpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control. Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or positionOrganizing - Can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Shows good time management skillsPerseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacksProcess Management - Good at figuring out the process necessary to get things done; knows how to organize activities; understands how to separate and combine tasks into efficient workflowCommunication - Is able to communicate clearly in a variety of communication settings and styles; can get messages across that have the desired effectInitiative - Self-starter and "hands on;" must be able to function with minimal supervisionPhysical Dimensions of the Position:Physical - Ability to communicate via telephone and computer, work at a desk or computer for extended periods. Some lifting and moving of computer hardware and general office equipment (up to 35lbs)Environmental- 60% standard office environment, 40% production environment1

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Relocation

　　Relocation is authorized for this position.This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency.