IT Service Owner (Business Analyst 2 or 3)

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　　IT Service Owner (Business Analyst 2 or 3)

　　Salary

　　See Position Description

　　Location

　　MN 55101, MN

　　Job Type

　　Full-Time

　　Remote Employment

　　Flexible/Hybrid

　　Job Number

　　2024-00007

　　Division

　　Regional Administration

　　Department

　　IS-Admin

　　Opening Date

　　01/18/2024

　　Closing Date

　　2/1/2024 11:59 PM Central

　　Description

　　Benefits

　　Questions

　　WHO WE ARE

　　This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.

　　We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)

　　We are committed to supporting a diverse workforce that reflects the communities we serve.

　　Information Services is the central IT department supporting all divisions of the Metropolitan Council. Our 140 team members provide technology, practices, and innovative solutions that enable the core services of the Council.

　　How your work would contribute to our organization and the Twin Cities region:

　　The IT Service Owner, which will be filled at a Business Analyst 2 or 3 level depending on qualifications, will work closely with business representatives to analyze the operations of a department or functional unit to support the development and enhancement of services provided by Information Services. This position will identify opportunities for improvement in business operations and process; be involved in the design or modification of business and/or IT systems; elicit, document, and analyze business needs and requirements; documents the functional designs of systems; and may help test solutions and create documentation and user manuals.

　　Business Analyst 2:

　　Starting Salary Range: $72,176 – $81,890 Annually

　　Full Salary Range: $72,176 - $108,909 Annually

　　Business Analyst 3:

　　Starting Salary Range: $78,000 - $88,525 Annually

　　Full Salary Range: $78,000 - $117,728 Annually

　　The starting salary will be based on the selected candidate's experience, skills, education, and internal salary equity, and includes a generous benefits package including eligibility for annual salary increases.

　　Benefits:Great work/life balance, insurance starting on day one, MN State Retirement Program pension, in-house clinic, salary continuance for injury or illness, 13 paid holidays per year plus generous annual leave, employee development, free Metro Transit rides, and much more!

　　What you would do in this job

　　Own and act as a Service Owner of Information Services enterprise and/or non-enterprise services.

　　Negotiate service level agreements based on business requirements, outcomes, and service delivery cost.

　　Coordinate continuous improvement throughout the service delivery process.

　　Create service roadmaps in partnership with business partners.

　　Cultivate strong working relationships with business and IT function partners.

　　Coordinate the support and delivery of IT services based on established Operation Level Agreements by working in partnership with function owners.

　　Establish measurable key performance indicators for the delivery of IT services.

　　Establish cost models and fee schedules for the delivery of IT services.

　　Manage service-level budget.

　　Will translate IT service delivery concepts into actionable steps in support of delivering business outcomes.

　　Analyze, document, and improve service delivery processes through business analysis methodologies and collaborative approaches.

　　Create, maintain, analyze, and coordinate routine reporting and queries.

　　Present live and recorded technical training, generate training materials, and demo technology.

　　Assist with eliciting and documenting business requirements and system testing, as needed.

　　Develop and write user stories.

　　Assist in the development of Service Owner and business analysis best practices and creation of environmental assets.

　　Articulate technology concepts and specific technology use cases to all levels of the organization.

　　Perform special projects and other duties as assigned.

　　What education and experience are required for this job (minimum qualifications)

　　Business Analyst 2:

　　High school diploma or GED AND seven (7) years of experience in a Business Analyst capacity performing routine system testing, user documentation, and implementation of added systems features.

　　Note:Highest completed degree in the following majors: Computer Science, MIS, Project Management, Business Analysis, Business Administration, or related field will count towards the minimum seven (7) years of required work experience.

　　Associates degree counts as two years of experience

　　Bachelor's degree or higher counts as four years of experience

　　Business Analyst 3:

　　High school diploma or GED AND eight (8) years of experience in a Business Analyst capacity performing routine system testing, user documentation, and implementation of added systems features.

　　Note:Highest completed degree in the following majors: Computer Science, MIS, Project Management, Business Analysis, Business Administration, or related field will count towards the minimum eight (8) years of required work experience.

　　Associates degree counts as two years of experience

　　Bachelor's degree or higher counts as four years of experience

　　What additional skills and experience would be helpful in this job (desired qualifications):

　　IT service owner experience.

　　Understanding of general technology, tools, and practices.

　　Knowledge of Agile methodologies or experience working in Agile development teams.

　　Experience eliciting and analyzing customer feedback and user data to inform service decisions.

　　Ability to think creatively and strategically to drive service innovation and differentiation.

　　Experience eliciting business needs to deliver business outcomes.

　　Experience guiding a Community of Practice or user group around a technology product or service.

　　Certification as a Business Relationship Management Professional (BRMP®).

　　Experience leading planning cycles that include strategic roadmaps, technology plans, and innovative opportunities.

　　Strong communication skills in writing, speaking, and presenting.

　　Ability to listen, build rapport, and develop credibility as a strategic partner.

　　Be able to shift opinions using influence over positional power.

　　IIBA or PMI Business Analysis Certification.

　　ITIL Certification.

　　Knowledge of IIBA Business Analysis Core Concepts.

　　Knowledge of Azure Dev Ops.

　　Experience promoting an equitable, positive, and respectful work environment that values culture and diversity among all employees.

　　What knowledge, skills and abilities you should have within the first six months on the job:

　　Knowledge of the Council's service culture and current technology used to deliver business outcomes.

　　Knowledge of Information Technology Information Library 4 (ITIL 4) service management concepts and delivery of IT service or previous Service Management experience.

　　Knowledge of process and data flow maps, workflow analysis, and simplification techniques.

　　Ability to facilitate requirements elicitation sessions utilizing multiple tools and techniques.

　　Ability to be flexible, adaptable, and responsive.

　　Ability to build strong customer relationships and deliver customer-centric solutions.

　　Ability to navigate complex processes and interpersonal dynamics with a focus on uniting diverse stakeholders to common outcomes.

　　Ability to build consensus and motivate people to act and participate.

　　Ability to promote an equitable, positive, and respectful work environment that values culture and diversity among all employees.

　　Intermediate computer skills in word processing, complex spreadsheets, graphics presentations and database management (Word, Excel, Access, OneNote, PowerPoint, SharePoint, Teams, and OneDrive).

　　Ability to read, analyze, and interpret professional journals, technical procedures, and government regulations as well as write reports, business correspondence and procedure manuals.

　　Skills to provide basic client services to the public and other agencies within the organization with tact, courtesy, and cooperation where the primary purpose is the exchange of information.

　　What you can expect from us:

　　We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.

　　We encourage our employees to develop their skills through on-site training and tuition reimbursement.

　　We provide a competitive salary, excellent benefits and a good work/life balance.

　　More about why you should join us! (http://metrocouncil.org/Employment/Making-A-Difference.aspx)

　　Additional information

　　Union: American Federation of State, County, and Municipal Employees (AFSCME)

　　Grade: Business Analyst 2 - Grade G/ Business Analyst 3 - Grade H

　　FLSA Status: Business Analyst 2 - exempt / Business Analyst 3 - exempt

　　Safety Sensitive: No

　　What your work environment would be:

　　You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

　　What steps the recruitment process involves:

　　We review your minimum qualifications.

　　We rate your education and experience.

　　We conduct a structured panel interview.

　　We conduct a selection interview.

　　Once you have successfully completed the steps above, then:

　　If you are new to the Metropolitan Council , you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation. Additional requirements for this position are outlined in the Security Policy below.

　　If you are already an employee of the Metropolitan Council , you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position. Additional requirements for this position are outlined in the Security Policy below.

　　Security Policy:

　　This position involves direct access to Criminal Justice Information (CJI) as defined by the FBI CJIS (Criminal Justice Information Services) Security Policy. In accordance with section 5.12.1.1 of the FBI CJIS Security Policy, final candidates must agree to submit to a state of residence and national fingerprint-based record check. If the result of the record check reveals criminal convictions, the nature and circumstances of those convictions will be reviewed by the Metropolitan Transit Police Department and/or the Minnesota Bureau of Criminal Apprehension to determine if access to Criminal Justice Information would be permissible. If it is determined that access to Criminal Justice Information would not be permissible, the candidate will no longer be eligible for this position.

　　IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

　　The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email [email protected].

　　We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

　　Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

　　Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

　　Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

　　Dental insurance, life insurance and vision insurance

　　The following benefits are provided to all employees as part of working for the Council. You will have access to free:

　　Well@Work clinic

　　bus/rail pass valued at over $1200 per year

　　parking at many job locations

　　fitness centers at many job locations

　　Employee Assistance Program

　　extensive health and wellness programs and resources

　　01

　　Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding supplemental questions.

　　Yes

　　No

　　02

　　How did youfirsthear about this job opening?

　　CareerForce Center

　　Community Event/Organization

　　Employee Referral

　　Facebook

　　Glassdoor

　　Indeed

　　Job Fair

　　LinkedIn

　　Metro Transit Bus Advertisement

　　Twitter

　　Website: governmentjobs.com

　　Website: metrocouncil.org

　　Website: metrotransit.org

　　Website: minnesotajobnetwork.com

　　Other

　　03

　　If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

　　04

　　Please select the option below that reflects your education level.

　　Bachelor's degree or higher in Computer Science, MIS, Project Management, Business Analysis, Business Administration, or related field

　　Associate's degree in Computer Science, MIS, Project Management, Business Analysis, Business Administration, or related field

　　Highschool Diploma or GED

　　None of the above

　　05

　　Please select the option below that best reflects your experience level.

　　Less than three (3) years

　　Three (3) years but less than four (4) years

　　Four (4) years but less than five (5) years

　　Five (5) years but less than six (6) years

　　Six (6) years but less than seven (7) years

　　Seven (7) years but less than eight (8) years

　　Eight (8) or more years

　　None of the above

　　06

　　Please describe your experience working with IT Service Owner methodologies such as ITIL. In your response, include duties performed, where they took place, and for how long. If this does not apply to you, please indicate "N/A".

　　07

　　Please describe your experience building and managing relationships with business customers or service providers. In your response, include duties performed, where they took place, and for how long. If this does not apply to you, please indicate "N/A."

　　08

　　Please describe your experience with business analysis (IIBA, PMI or other) work such as user documentation, process mapping, or other implementation work. In your response, include duties performed, where they took place, and for how long. If this does not apply to you, please indicate "N/A".

　　09

　　Please describe your experience promoting an equitable, positive, and respectful work environment that values culture and diversity among all employees. If this does not apply to you, please indicate "N/A".

　　10

　　This is a hybrid position that requires at least one day per week in the office at 375 Jackson Street in St. Paul. Can you meet this requirement?

　　Yes

　　No

　　Required Question

　　Agency

　　Metropolitan Council

　　Address

　　390 Robert St. N.St. Paul, Minnesota, 55101

　　Website

　　https://metrocouncil.org

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