QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be U.S. Person within the meaning of ITAR and EAR regulations.Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At CarlisleIT, we are dedicated to having a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply regardless. You may just be the right candidate for this or one of our other roles.EDUCATION and/or EXPERIENCEAppropriate education and/or experience may be substituted on equivalent basis* Bachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred.* 3-5 years of IT service desk experience.CERTIFICATES, LICENSES, REGISTRATIONS* A+ Certification and ITIL Foundations Certification preferred.LANGUAGE SKILLS* Ability to read, write, speak, and understand English.* Proficient written and verbal communication skills.* Ability to read and understand verbal and written instructions.JOB SKILLS* Must be experienced with PCs using Windows, MS Office (Word, Excel), Microsoft Project and preferably ERP/MRP software system such as SAP.* Must be self-motivated and aggressive in the pursuit of winning business while minimizing risk to achieve sales growth and must be able to function effectively in a very busy environment and willing to work hours (travel) that are outside the norm.* Must have exceptional work ethic, and the ability to manage and maximize time and company resources.* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.* Self-directed with effective decision-making skills and judgment resulting in positive outcomes.* Strong organizational, time management and analytical skills.* Possess a sense of urgency to meet customer expectations.* A team player that can relate to people at all levels of the organization and possesses excellent communication skills.* Ability to define problems, collect data, establishes facts, and draw valid conclusions.* Ability to effectively present information and respond to questions from managers, suppliers, and employees. Portrays a positive and professional image. Ability to establish relations with a wide range of personalities, cultural backgrounds, and educational levels.* Ability to be flexible and able to function comfortably in a fast paced, constantly changing, and ambiguous environment while maintaining a positive team environment.* Reliable and flexible to work additional hours on short notice to complete orders and/or special projects to meet customer demands.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, and talk or hear. The employee frequently is required to reach with hanTo view the full job description,