Kforce has a client in Leawood, KS that is seeking an IT Service and Support Specialist responsible for supporting, maintaining, and troubleshooting all end-user facing technology. The supported technologies include Windows 10 and Windows 11 computers, Apple phones, tablets, and laptops, computer peripherals, conference room/UC technology, telephony, proprietary financial software, and more. Support is performed via telephone, instant messaging, and in-person. Customer Service:

　　Establish and maintain working relationships with all internal customers, co-workers, contractors, and vendors

　　Communicate clearly and consistently with all support customers regarding their support request and technology questions

　　Accurately identify and act on support requests utilizing an established ticketing system

　　Achieve established support service level agreements

　　Software:

　　Fluency with supporting Microsoft technologies, including Windows 10/11, Office 365 suite, and Teams

　　Willingness and ability to become proficient in supporting industry-specific proprietary software

　　Familiarity with Active Directory (on premises and/or Azure) for user account management

　　Hardware:

　　Comfortable troubleshooting/supporting Dell laptops, docks, and desktops, and various PC peripherals

　　Familiarity with Apple iPhones and iPads

　　Communication Skills:

　　Provide effective and timely communication with internal customers via instant messaging, e-mail, a ticketing system, or in-person

　　Identify the best communication method for the task at hand, considering the preferences of the customer and their availability

　　Document all communications and solutions within the ticketing system and/or knowledge base

　　Candidates qualifying for this position will have similar experience along with the skills and abilities to perform the duties mentioned

　　Any relevant education and/or training will be considered a plus

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Compensation Type:HoursMinimum Compensation:23.00Maximum Compensation:25.00