Requisition Number: 506586 Why North Memorial Health? At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities. Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list, 2023 Women's Choice Award Best Hospitals list. Benefits the North Way! As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits. Adoption Reimbursement up to $3000 per child! Child Care Discount Program with New Horizon 10% off weekly childcare tuition! Education/Tuition Reimbursement 24/7 Fitness Center Access for all benefit eligible team members! Commitment to Diversity, Equity & Inclusion At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. Some of these initiatives include: Addressing system racism and inequities through our Safer Work Environment (Safer) initiative Use of pronoun badges and preferred names Encouraging cultural awareness through education and training About this position The Emergency Care Center Technician is responsible for assisting the Emergency Care Center team by providing supportive, comforting and compassionate care to customers and families. Receives direction and collaborates with the care team to meet identified goals of the customer, shift, care center, and hospital. Regularly communicates with care team related to progress, concerns, questions, or issues that arise. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital. Requirements Education * High school diploma or equivalent. * Successful completion of an EMT program from an accredited school or program. Experience MINIMUM EXPERIENCE, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS * 1 + years' experience as a nursing assistant, EMT in a clinic or hospital setting, or EMT in an EMS Service preferred. * Emergency department-specific experience desired. * Ability to be anticipatory to the needs of the customer; to take initiative, be self-motivated and a proactive, independent, accountable, dependable performer. * Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others. * Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form clearly and concisely in a manner appropriate to the audience. * Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations. * Ability to maintain quality, safety and infection control standards. * Must be able to read, write and speak effectively in English. SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED * Knowledge of nursing theory and practice and primary care principles and practices. Licensure/Certification * Current BLS certification required. * Current EMSRB EMT or EMSRB Paramedic Certification or be able to obtain within 30 days of hire date. The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles. Work Group: Maple Grove Hours per two week pay period: 60 Shift: Evening/Night 12 hours Scheduled Shift: 7P-7A Weekend Requirement: Every 3rd Weekend Call Requirement: Occasional Call Remote or On-site: On-site FLSA Status: Non-Exempt Benefits: Equal Employment/Affirmative Action Employer