ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

　　With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

　　Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

　　The Role:

　　IT Operations Team Lead

　　Responsible for leading the Applications Services team in maintaining production application environments. Additional responsibilities include Maintaining applications in the development and test environments for pre-release testing. Perform application administration monitoring services, reviewing system and application logs. Provide technical support including maintenance of installed applications software; implementing, configuring, and testing new product versions with end users; Interact with business users to troubleshoot installation and implementation issues.

　　Responsibilities

　　Support of Applications in accordance with ICON SOPs and appropriate project specifications

　　Perform application installations to include setup of users, setup and configuration of systems and other support tasks

　　Perform troubleshooting of application problems with no supervision

　　Provide assistance to the IT Development team when needed

　　Perform reviews of installations and patches

　　May be required to be on-call to support after hours issues as they arise

　　Deep level of understanding of Information Technology applications

　　Ability to determine and make improvements to applications and processes

　　Must be able to complete individually incidents and service requests within defined SLA

　　Responsible for pro-actively looking at ways to reduce number of support calls

　　Ensure interfaces between systems are maintained

　　Interact with Cross functional teams keeping them informed of status updates

　　Assist in the review and hiring of new staff where appropriate

　　Ensure incident analysis is completed on time

　　Develop procedures and training documentation as required

　　To be successful in the role, you will ideally have:

　　Experience managing IT Applications/IT Support for a large organization - Pharmaceutical/Clinical Research experience desirable but not essential

　　Strong People skills and previous people management desirable

　　Experience of working in Continuous Improvement environments

　　Analytical mind with problem solving aptitude.

　　Strong communication and presentation skills.

　　Benefits of Working in ICON:

　　Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

　　At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

　　ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

　　If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.