About us

　　InLife is a rapidly growing, financially healthy social enterprise with a vision that all people with disability live full and fulfilling lives. We help to make this happen by supporting our clients and their carers with high quality, hassle-free personal assistance in the home.

　　As well as the basics of personal care and support, we provide a supportive and empowering environment to help navigate life's choices and opportunities. Everyone at InLife is working towards the same purpose: to positively transform the experience of disability support. With a genuine desire to make a difference, we believe we're doing it, one team at a time.

　　We understand that if we're serious about our vision to transform the experience of disability support (and we are!), we need to employ great people and help them perform at their best. No matter whether you work directly with our clients or behind-the-scenes at InLife HQ, you'll play an important part in making sure we deliver outstanding service.

　　The role

　　Fast growing Non Profit organisation is seeking an IT Operations Manager to join their Technology team. This position will report directly to the Head of Transformation & Technology and will be responsible for the effective delivery of InLife IT's technical services to all our internal and external clients.

　　This role provides oversight into the management of technology functions spanning cloud SAAS applications and services, Infrastructure, security, data and integration, Service Desk and managed service providers

　　You will join a small busy IT Team in a business facing role that will ensure the stability, security and operational excellence in day-to-day operations and IT related projects.

　　We are looking for an experienced, proactive IT service delivery professional who is passionate about delivering great outcomes for their stakeholders. You will be unafraid to challenge the status quo and relentlessly explore continuous improvement opportunities.

　　Key Accountabilities

　　Strategy

　　Design & develop IT delivery model suitable to support InLife's strategic direction while scaling.

　　Participate in solution architecture & security decisions

　　Service Delivery

　　Develop and implement key IT services that enables consistent performance of the IT function against SLAs and to support operational scaling

　　Oversight and execution of end user access management ( onboarding, offboarding , user access revalidation and moving)

　　Manage and maintain operational technology and end user device lifecycle management in conjunction with the managed service provider

　　● Manage budgets and support forecasting

　　Lead and manage IT service delivery projects

　　Implement and ensure operational readiness for incident Response.

　　Document and maintain ICT policies and procedures that ensure operational (business) continuity and compliance

　　Actively take part in Change, Incident and Problem Management

　　Vendor & Contract Management

　　Manage Vendors, negotiate and manage contracts, service level agreements and related activities to maintain a high level of services

　　Active drive account and contract management

　　Active management of MSP including performance, design, financial management and reporting

　　Stakeholder

　　Management

　　Continuously engage with the business to identify areas for improvement, assess solutions and recommend new approachesLeadership

　　Manage a technology team and managed service providers

　　Mentor and coach staff and ensure their professional development through continuing education and professional affiliations/associations

　　Additional Information

　　We're a not not-for-profit, so you get access to salary packaging - yippee! Most team members can claim an additional $15,900 tax free, plus spend $2,650 on meals and entertainment (tax-free). For more details go to gosalary.com.au

　　As part of our recruitment process, certain checks will be undertaken with your permission, including an NDIS Worker Screening Check that you must have before you can start work.

　　We encourage all of our staff to be vaccinated for COVID-19 and current recommendations about vaccination can be found on ATAGI website.

　　A word about diversity and inclusion

　　At InLife, diversity and inclusion is part of our DNA. We celebrate the amazing differences we all bring to our work and we actively ensure that everyone feels safe and supported in our workplaces.

　　We welcome and encourage applications from everyone and our hiring decisions will never be based on things such as your gender identity, disability, age, religion, ethnicity, sexual orientation or cultural background - because they simply aren't relevant to doing an awesome job (and you are protected from this kind of discrimination under Australian law)

　　We also know that we continue to learn more about inclusion every day, so if there is something you think we could do differently to make InLife a place you could picture yourself working, we're all ears.